Customer Experience Team Lead — Mentorship & Growth

teletech; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

At TTEC, we’re all about the Human Experience. Elevating customer experiences as a Service Delivery Team Lead, you’ll coach and mentor a team to hit goals and resolve issues, while you guide associates through questions and escalation with a focus on quality service on every call.

You’ll lead by example, motivate your team to grow, and ensure operations run smoothly with strong time management and communication.

Qualifications

• Associate degree, technical school or equivalent work experience.
• Promote a performance-driven culture and strive for amazing results.
• Provide tools and systems to help the team accomplish day-to-day tasks.
• Mentor and inspire others.
• Customer-focused mindset.
• Computer-savvy.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee issues and coordinating training on new or revised information relating to services, products or processes of projects.
• Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team.
• Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done.

Skills

Leadership

Mentoring

Coaching

Customer focus

Time management

Communication

Education

Associate degree / technical school

Job description

At TTEC, we’re all about the Human Experience. Elevating customer experiences as a Service Delivery Team Lead, you’ll coach and mentor a team to hit goals and resolve issues, while you guide associates through questions and escalation with a focus on quality service on every call.

You’ll lead by example, motivate your team to grow, and ensure operations run smoothly with strong time management and communication.