Sales & Service Customer Experience Consultant

Hicks Automotive Group; Corpus Christi (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Career growth opportunities

Employee vehicle purchase program

Job summary

Hicks Automotive Group in Corpus Christi, TX is looking for a customer-focused professional to bridge the Sales and Service Departments. This unique role involves helping customers in the service department explore upgrade options and improve their ownership experience.

The ideal candidate will have strong communication skills and a positive attitude, with the ability to build relationships quickly. Competitive salary plus benefits, including paid training and a supportive environment are offered.

Qualifications

• Experience in customer service, retail, or automotive is a plus.
• Comfortable using computers and CRM systems.

Responsibilities

• Build relationships with customers in the service department.
• Assist customers in understanding vehicle upgrade options.
• Coordinate appointments between customers and the sales team.
• Track customer interactions and maintain accurate records.

Skills

Strong communication and people skills

Positive attitude

Self‑motivated

Ability to work independently

Job description

Hicks Family Subaru | Corpus Christi, TX

Join the Hicks Family Subaru team and help customers find the right time to upgrade their vehicle while delivering an exceptional ownership experience.

We are looking for an energetic, customer-focused professional to serve as the bridge between our Sales and Service Departments. This position is ideal for someone who enjoys building relationships, helping customers, and creating opportunities that benefit both the customer and the dealership.

This is not a traditional sales position. Instead, you’ll work directly with customers who visit our service department, helping them explore options to lower their payments, upgrade to newer vehicles, improve safety features, or take advantage of current market conditions.

What You’ll Do

• Build relationships with customers visiting our service department
• Review vehicle ownership information and identify upgrade opportunities
• Introduce customers to current vehicle upgrade programs and incentives
• Coordinate appointments between customers and the sales team
• Assist customers in understanding trade values and vehicle options
• Follow up with customers by phone, text, email, and in person
• Work closely with Service Advisors and Sales Consultants
• Create a positive customer experience throughout the ownership journey
• Track customer interactions and maintain accurate records
• Help increase customer retention and loyalty

What We’re Looking For

• Strong communication and people skills
• Positive attitude and outgoing personality
• Ability to build rapport quickly
• Self‑motivated and goal‑oriented
• Comfortable using computers, CRM systems, and texting customers
• Ability to work independently and as part of a team
• Previous customer service, retail, hospitality, banking, insurance, or automotive experience is a plus
• Automotive sales experience is helpful but not required

Compensation & Benefits

• Competitive base salary plus performance bonuses
• Paid training
• Health benefits
• Paid vacation
• Career growth opportunities
• Employee vehicle purchase program
• Supportive family‑owned dealership environment