Sales Service Coordinator - Plastic (1748)

KURZ TRANSFER PRODUCTS; Huntersville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Job summary

KURZ TRANSFER PRODUCTS in Huntersville, NC seeks a Sales Service Representative to be the central contact for customers, delivering exceptional service and supporting sales goals.

You will coordinate orders, verify information, communicate with internal teams, and help promote products while maintaining accurate records. This role requires an associate degree or equivalent experience and strong communication and math skills.

Qualifications

• Associate's degree or 2-3 years relevant work experience.
• Proficiency in MS Windows applications.
• Experience with SAP and Order Entry software is a plus.
• Strong math skills and numerical accuracy.

Responsibilities

• Ensure customer satisfaction through clear communication and timely order fulfillment.
• Build and maintain positive relationships with customers.
• Respond promptly to inquiries regarding product availability.
• Initiate, process, and update sales orders per customer specifications.
• Verify PO accuracy and obtain necessary information for order completion.
• Monitor job order progress and relay information to stakeholders.
• Maintain accurate records of invoices, POs, and documents.
• Lead internal communication with manufacturing, planning, accounting, product, and sales teams.
• Collaborate with sales to promote products to existing and potential customers.
• Identify and suggest improvements to systems and processes for efficiency.

Skills

Communication

Problem solving

Organization

Math skills

MS Office

Order entry

Continuous improvement

Education

Associate's degree

2-3 years experience

Tools

SAP

Order Entry

MS Windows

Job description

Job Details

Job Location: Huntersville - Huntersville, NC 28078

Position Type: Full Time

Education Level: Associate's Degree

Travel Percentage: None

Job Shift: 1st Shift

Job Category: Customer Service

The Sales Service Representative is the central point of contact for delivering exceptional service and support to both internal and external customers within the Business Area Plastics. . This position is responsible for customer satisfaction, supporting sales revenue goals, and ensuring strong product support, all of which contribute to meeting market share targets.

• Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
• Build and maintain positive relationships with customers.
• Respond promptly and accurately to customer inquiries regarding product availability.
• Initiate, process, and update sales orders according to customer specifications.
• Verify purchase order accuracy and obtain necessary information for order completion.
• Monitor job order progress and relay information to internal and external stakeholders.
• Maintain accurate records of invoices, purchase orders, and other relevant documents.
• Lead internal communication with manufacturing, planning, accounting, product, and sales management teams.
• Advocate for teamwork in a fast-paced environment.
• Collaborate with the sales team to promote new products to existing and potential customers.
• Identify and recommend improvements to systems and processes for enhanced efficiency.
• The position may involve occasional travel (up to 10%)
• Other duties as required.

Skills and Abilities

• Communication: Excellent written and verbal communication with a focus on collaboration.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.
• Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.
• Organization: Exceptional organizational skills to manage multiple tasks effectively.
• Math Skills: Solid math skills for interpreting production specifications.
• Technical Skills: Proficiency in MS Office and experience with order entry software.
• Continuous improvement: Maintain a process optimization mindset.

Qualifications

• An Associate's degree in a related field or 2-3 years of relevant work experience. A combination of education and experience may be considered.
• Proficiency in MS Window’s applications
• Experience in SAP and Order Entry software is a plus
• Strong math skills