Sales & Service Coordinator | CRM & Scheduling

Total Water Treatment Systems Inc.; Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

ESOP

401k Plan

Health Insurance

Disability & Life Insurance

Job summary

Total Water Treatment Systems in Lansing, MI is seeking a Sales Administration & Customer Service Coordinator. You will coordinate all aspects of service and installation, schedule technicians, dispatch, set sales appointments, arrange equipment, and process paperwork to support the sales and service teams.

The ideal candidate has experience as a scheduler or coordinator, proficiency in Excel and Word, familiarity with databases, and strong communication and organizational skills to manage

Qualifications

• Experience as a scheduler/coordinator or customer service center/account management.
• Proficiency with Microsoft Excel and Word.
• Understanding and prior experience using a database.
• Good typing skills.
• Accounting and billing experience helpful.
• Excellent written and oral communication skills.

Responsibilities

• Schedule installations, service, delivery and sales appointments.
• Coordinate with sales team, technicians and customers by phone and email.
• Collect and prepare paperwork, determine equipment needs and availability.
• Update completed work in the database for billing and reporting and track sales leads in CRM.
• Coordinate with the sales team to ensure customer satisfaction.

Skills

Scheduling

Customer service

CRM

Excel

Word

Data entry

Communication

Multitasking

Organization

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

Total Water Treatment Systems in Lansing, MI is seeking a Sales Administration & Customer Service Coordinator. You will coordinate all aspects of service and installation, schedule technicians, dispatch, set sales appointments, arrange equipment, and process paperwork to support the sales and service teams.

The ideal candidate has experience as a scheduler or coordinator, proficiency in Excel and Word, familiarity with databases, and strong communication and organizational skills to manage