Sales Administration & Customer Service Coordinator

Total Water Treatment Systems Inc.; Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

ESOP

401k Plan

Health Insurance

Disability & Life Insurance

Job summary

Total Water Treatment Systems in Lansing, MI is seeking a Sales Administration & Customer Service Coordinator. You will coordinate all aspects of service and installation, schedule technicians, dispatch, set sales appointments, arrange equipment, and process paperwork to support the sales and service teams.

The ideal candidate has experience as a scheduler or coordinator, proficiency in Excel and Word, familiarity with databases, and strong communication and organizational skills to manage

Qualifications

• Experience as a scheduler/coordinator or customer service center/account management.
• Proficiency with Microsoft Excel and Word.
• Understanding and prior experience using a database.
• Good typing skills.
• Accounting and billing experience helpful.
• Excellent written and oral communication skills.

Responsibilities

• Schedule installations, service, delivery and sales appointments.
• Coordinate with sales team, technicians and customers by phone and email.
• Collect and prepare paperwork, determine equipment needs and availability.
• Update completed work in the database for billing and reporting and track sales leads in CRM.
• Coordinate with the sales team to ensure customer satisfaction.

Skills

Scheduling

Customer service

CRM

Excel

Word

Data entry

Communication

Multitasking

Organization

Tools

Microsoft Excel

Microsoft Word

CRM software

Job description

Sales Administration & Customer Service Coordinator

Total Water Treatment Systems is looking to immediately hire a Sales & Customer Service Coordinator for our Lansing, MI office.

Working with customers, technicians, managers, purchasing, sales and the customer service team, you will coordinate all aspects of service and installation, coordinating schedules, dispatching technicians, setting sales appointments, arranging for equipment, and processing paperwork.

Total Water offers:

1. Paid Holidays
2. Paid Time Off
3. Employee Stock Ownership Plan (fully paid)
4. After 60 days, eligible for the 401k Plan
5. After 60 days, eligible for Health, Dental, Vision.
6. Fully paid Short and Long Term Disability Insurance and Life Insurance

This position is responsible for scheduling of installations, service, delivery and sales appointments. You will work with sales team, technicians and customers by phone and email. With the help of the service manager, you will schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity. Responsibilities include updating completed work in the computer database, for billing and preparing reports as needed and coordinating and tracking all sales leads though company CRM. This position coordinates with the sales team to ensure customer satisfaction.

The desired candidate will have: Experience as a scheduler, coordinator or customer service center/account management. Proficiency with Microsoft Excel and Word. Understanding and prior experience using a database. Good Typing skills. Accounting and billing experience helpful. Excellent written and oral communication skills. Excellent organizational skills. The ability to multitask and work in a fast paced environment.

Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability.