Sales Service Coordinator (2078)

KURZ TRANSFER PRODUCTS; Huntersville (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401k matching

Health insurance

Vision and dental coverage

Paid holidays & PTO

EAP

Job summary

KURZ Transfer Products is seeking a Sales Service Representative in Huntersville, NC. The role focuses on delivering exceptional customer service for Industrial and Graphics products, supporting sales goals, and maintaining satisfaction across internal and external customers.

The candidate should have an Associate’s degree and at least two years of relevant experience, with proficiency in MS Office and order-entry software. SAP experience is a plus.

Qualifications

• Associate’s degree with at least two years of relevant experience.
• Proficiency in MS Windows and order entry software.
• Strong math, communication, and organizational skills.

Responsibilities

• Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
• Build and maintain positive relationships with customers.
• Respond promptly to inquiries regarding product availability.
• Initiate and update sales orders per specifications.
• Verify PO accuracy and information for order completion.
• Monitor order progress and relay updates to stakeholders.
• Maintain records of invoices and orders.
• Lead internal communication with manufacturing, planning, accounting, product, and sales teams.
• Collaborate with the sales team to promote products.
• Identify and propose improvements to systems and processes.

Skills

Communication

Problem-solving

Organization

Math

Education

Associate’s degree

2+ years experience

Tools

MS Office

Order Entry Software

SAP

Job description

Job Details

Job Location: Huntersville - Huntersville, NC 28078, Position Type: Full Time, Education Level: Associate's Degree, Salary Range: $19.00 - $23.00 Hourly, Travel Percentage: None, Job Shift: 1st Shift, Job Category: Customer Service

About KURZ Transfer Products

KURZ Transfer Products is a global leader in surface finishing and decorative technologies. We provide innovative solutions across diverse markets, including automotive components, consumer electronics, product packaging, security applications, and brand protection.

With over 100 years of industry experience, KURZ combines cutting-edge design, advanced digital embellishment, and thin-film transfer technology with a strong commitment to sustainability. Operating internationally, we partner with customers worldwide to deliver high-quality, functional, and visually appealing surface finishes while driving continuous improvement and environmental responsibility.

Role Overview

The starting pay rate for this position is $19.00 per hour, with final compensation depending on relevant skills and experience, which may exceed the posted rate for highly qualified candidates.

The Sales Service Representative provides exceptional customer service and support for internal and external customers, focusing on Industrial and Graphics products. This position is responsible for customer satisfaction, supporting sales revenue goals as well as market share targets.

Responsibilities

• Ensure customer satisfaction through clear communication, timely order fulfillment, and proactive problem-solving.
• Build and maintain positive relationships with customers.
• Respond promptly and accurately to customer inquiries regarding product availability.
• Initiate, process, and update sales orders according to customer specifications.
• Verify purchase order accuracy and obtain necessary information for order completion.
• Monitor job order progress and relay information to internal and external stakeholders.
• Maintain accurate records of invoices, purchase orders, and other relevant documents.
• Lead internal communication with manufacturing, planning, accounting, product, and sales management teams.
• Advocate for teamwork in a fast-paced environment.
• Collaborate with the sales team to promote new products to existing and potential customers.
• Identify and recommend improvements to systems and processes for enhanced efficiency.
• Other duties as required.

Shift Information & Work Schedules

1st Shift: 9:30 AM – 6:30 PM (Monday – Friday)

1st Shift: 10:00 AM – 7:00 PM (Monday – Friday)

Note: Exact schedule hours and shift assignments may vary by company needs.

Why Work at KURZ Transfer Products?

At KURZ, you will be part of a globally recognized leader in surface finishing, design, and technology solutions. Our success is powered by talented employees who bring innovation, collaboration, and a commitment to excellence every day. We foster an environment where employees can build rewarding, long-term careers through professional growth, teamwork, and continuous learning.

Compensation

Pay: Based on application experience. Range may vary outside of post

Total Rewards & Benefits

• Highly competitive base pay structures
• Retirement benefit options (401k, 401k Match)
• Comprehensive physical and mental healthcare coverage
• Vision and Dental (company paid)
• HSA/FSA option
• Life Insurance (company paid base plan)
• Paid holidays and paid time off benefits
• Referral Program
• Employee Assistance Programs (EAP) for personal and professional support
• Equal Opportunity Employer (EOE) Statement

Equal Opportunity Employer Statement

KURZ Transfer Products is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications: Skills and Abilities

• Communication: Excellent written and verbal communication with a focus on collaboration.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach.
• Work Environment: Ability to thrive in a fast-paced environment and remain calm under pressure.
• Organization: Exceptional organizational skills to manage multiple tasks effectively.
• Math Skills: Solid math skills for interpreting production specifications.
• Technical Skills: Proficiency in MS Office and experience with order entry software.
• Continuous improvement: Maintain a process optimization mindset.

Experience and Education

• Associate’s degree with a minimum of two years’ experience
• Proficiency in MS Window’s applications
• Experience in Order Entry software applications
• Strong math skills
• SAP experience a plus
• Experience with modern order entry software