Sales Associate I - Westford

Northern Bank; Westford (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Northern Bank in Westford, MA seeks a Sales & Service Associate to be the branch’s face, owning client relationships from start to finish. The role rewards proactive selling and top-tier service across channels.

The ideal candidate will build trusted client relationships, handle in-person, phone, and written communications, and identify unmet needs during every interaction. Requires 1–3 years in a client-facing role; HS diploma, associates preferred.

Qualifications

• High School diploma required; associates degree preferred.
• 1–3 years of experience in a client-facing sales or service role.
• Detail-oriented with solid organizational skills.

Responsibilities

• Serve as primary contact for clients from first hello to full resolution.
• Build long-term relationships through follow-through and white-glove service.
• Manage client interactions across in-person, phone, and written channels.
• Recognize sales opportunities during every client interaction, inbound or outbound.
• Conduct outbound calls to existing and prospective clients to build relationships.
• Present solutions and close — no handoffs.
• Support branch leadership with daily operational tasks.
• Navigate ambiguous situations with good judgment.

Skills

Client relationships

Communication skills

Detail-oriented

Organizational skills

Education

High School diploma

Associates degree preferred

Job description

SUMMARY/OBJECTIVE:

The Sales & Service Associate is the face of the branch — the one person a client can count on from start to finish. This role is built for someone who takes full ownership of the client relationship, exercises sound judgment in the moment, and knows how to get things done even when the path isn't perfectly defined. We're looking for a self-starter who is as comfortable identifying a sales opportunity as they are resolving a service issue, and who genuinely thrives on being the person clients call by name.

ESSENTIAL FUNCTIONS:

• Serve as the primary, go-to point of contact for clients — handling needs from the first hello to full resolution
• Build trusted, long-term relationships through consistent follow-through, genuine care, and white-glove service
• Manage client interactions across all channels: in-person, phone, and written communication
• Actively listen for and recognize sales opportunities during every client interaction, whether inbound or outbound
• Conduct outbound calls to existing and prospective clients to build relationships and uncover unmet needs
• Present solutions with confidence and follow through to close — no handoffs, no dropped balls
• Support branch leadership with daily operational tasks as needed.
• Navigate ambiguous situations with good judgment, balancing client needs with company guidelines

JOB QUALIFICATIONS:

• High School diploma ; Associates degree preferred
• 1–3 years of experience in a client-facing sales or service role
• Detail-oriented with solid organizational skills; able to juggle multiple client needs without losing accuracy