Sales & Service Analyst — Finance & CE Programs

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

UCLA School of Dentistry seeks a Sales and Service Analyst to provide administrative and financial support for Sales and Service activities, including CE and Extension programs. The role involves maintaining rate worksheets, approvals, and collaboration with campus accounting on overhead requirements.

The position requires strong organizational, analytical, and numerical skills to monitor revenue and expenses, perform reconciliations, and analyze financial activity while ensuring accurate course

Qualifications

• Demonstrated ability to manage administrative and financial responsibilities simultaneously, prioritize competing assignments, and meet established deadlines.
• Strong organizational, analytical, and problem-solving skills, with attention to detail, accuracy, and sound judgment.
• Demonstrated mathematical, accounting, and budgeting skills sufficient to review revenue and expenses, perform reconciliations, identify discrepancies, and analyze financial activity.
• Proficiency with Microsoft Office applications, particularly Excel, for financial analysis, reconciliation, reporting, tracking, and data management.
• Demonstrated ability to learn, interpret, and apply policies, procedures, guidelines, and financial requirements.
• Strong written, verbal, and interpersonal communication skills, with the ability to communicate effectively and professionally with faculty, staff, participants, vendors, and University administrative offices.
• Demonstrated customer service skills and the ability to respond tactfully to inquiries, resolve registration and payment issues, and support course-related activities.
• Ability to work independently, maintain accurate records, perform detailed data entry and financial transactions, and handle confidential or sensitive information with discretion.
• Ability to manage multiple projects and assignments concurrently and work occasional evenings and/or weekends to support Continuing Education courses.
• Knowledge of UCLA or University of California financial policies, accounting practices, administrative procedures, and Continuing Education program operations.
• Experience with UCLA financial systems and reporting tools, including University ledger reconciliation and financial report preparation.
• Experience administering Sales and Service activities, rate calculations, and the UCLA Sales and Service Rate Worksheet, including rate development, markup, overhead, and approval requirements; experience in an academic, higher education, healthcare, or similarly complex environment.

Responsibilities

• Provide administrative and financial support for UCLA School of Dentistry's Sales and Service activities, including Continuing Education (CE) and Extension programs.
• Coordinate course registration and participant services, course preparation and logistics, course records, materials and supplies, and communications with enrollees, faculty, instructors, vendors, and staff.
• Prepare and maintain UCLA Sales and Service Rate Worksheets, coordinate approvals, and collaborate with campus accounting on markup/overhead.
• Monitor revenue and expenses; perform reconciliations, reporting, and financial analysis.
• Communicate with enrollees, faculty, instructors, vendors, and University offices regarding courses and administration.
• Ensure accuracy of records and compliance with university policies and procedures.
• Manage multiple projects and deadlines; occasional evenings and/or weekends to support Continuing Education courses.

Skills

Organization

Analytical

Problem-solving

Excel

Budgeting

Communication

Customer service

Data entry

Multi-tasking

Education

Bachelor's degree in business/finance

Tools

Excel

Job description

UCLA School of Dentistry seeks a Sales and Service Analyst to provide administrative and financial support for Sales and Service activities, including CE and Extension programs. The role involves maintaining rate worksheets, approvals, and collaboration with campus accounting on overhead requirements.

The position requires strong organizational, analytical, and numerical skills to monitor revenue and expenses, perform reconciliations, and analyze financial activity while ensuring accurate course