Dental Insurance Operations Specialist

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

UCLA's Faculty Group Dental Practice in Los Angeles seeks an Insurance Operations Coordinator to manage insurance-related workflows within a busy dental office. You will handle claim billing, patient account audits, and denials resubmissions, while serving as the main contact for practitioners and patients on coverage and benefits.

The role requires precise data entry, clear communication, and the ability to adapt to fast-paced changes.

Qualifications

• Knowledge of dental terminology and procedures for general dentistry and all specialties.
• Data entry skills to enter accurate patient and insurance information and payments.
• Skill in effectively communicating with patients, co-workers and faculty.
• Ability to adapt to frequent interruptions and changes in work assignments and to prioritize work in a complex, high-volume, fast-paced environment.
• Ability to interact with people in a way that reflects the customer-focused approach of the practice.
• Demonstrated skill in analyzing information, situations and procedures to define problems, formulate and appropriately rectify concerns.
• Demonstrated knowledge of what constitutes confidential information and skill in maintaining confidentiality with regard to patient, faculty and staff information.
• Ability to organize work and determine priorities.

Responsibilities

• Insurance Management - Oversees the billing of dental claims, audits patient accounts, and processes claim resubmissions for denials or errors.
• Patient Counseling - Acts as the primary point of contact in the Faculty Group Dental Practice for practitioner and patient inquiries regarding insurance coverage, benefits, and claims.
• Office Support - Provides backup support as needed and assists with additional tasks assigned by the Practice Manager.

Skills

Dental terminology

Data entry

Communication skills

Prioritization

Confidentiality

Customer-focused approach

Problem analysis

Organizational skills

Job description

UCLA's Faculty Group Dental Practice in Los Angeles seeks an Insurance Operations Coordinator to manage insurance-related workflows within a busy dental office. You will handle claim billing, patient account audits, and denials resubmissions, while serving as the main contact for practitioners and patients on coverage and benefits.

The role requires precise data entry, clear communication, and the ability to adapt to fast-paced changes.