Sales & Scheduling Coordinator — Growth, Flex Hours, ACE

Fivestartoday; Kernersville (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Medical Benefits

401k Matching

Employee discounts

Job summary

Southern Home Services, a residential HVAC, Plumbing and Electrical company, seeks a Sales Coordinator to manage the customer journey from inquiry to completion and optimize opportunities across HVAC, plumbing, and electrical services.

You will work with Sales Leadership, Dispatch, Inside Sales, and Marketing to ensure data accuracy, capacity planning, and outbound strategies that drive job counts and revenue, upholding the Awesome Customer Experience (ACE) process.

Qualifications

• Minimum of one year of experience in dispatching, sales support, customer service, scheduling, logistics, or service coordination in a fast-paced business environment.
• Experience in a multi-trade home services environment (HVAC, plumbing, and electrical) preferred.
• Demonstrated ability to manage scheduling and capacity for a team of up to 15 Comfort Advisors.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Comfortable adopting and utilizing technology, business systems, and AI tools to improve efficiency and decision-making.
• Strong organizational, problem-solving, and multitasking abilities.

Responsibilities

• Oversee the customer journey and sales cycle from initial inquiry through job completion.
• Identify and develop Comfort Advisor opportunities within booked jobs by evaluating notes, service history, equipment, and call details.
• Manage Comfort Advisor capacity and scheduling; develop outbound strategies to support job count and revenue goals.
• Reinforce accountability among Comfort Advisors, technicians, and managers to ensure ACE process.
• Set the tone for customer experience and optimize sales opportunities to influence revenue growth.

Skills

Dispatching experience

Multi-trade home services

Microsoft Office (Word, Excel, PowerPt

Tech adoption & AI tools

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Southern Home Services, a residential HVAC, Plumbing and Electrical company, seeks a Sales Coordinator to manage the customer journey from inquiry to completion and optimize opportunities across HVAC, plumbing, and electrical services.

You will work with Sales Leadership, Dispatch, Inside Sales, and Marketing to ensure data accuracy, capacity planning, and outbound strategies that drive job counts and revenue, upholding the Awesome Customer Experience (ACE) process.