Sales & Operations Coordinator - Home Services

The Plumbing and Air Service Company; Kernersville (NC); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Reliable, Year-Round Work

Generous pay incentives for quality

Weekly Paychecks

Paid Time Off and Holidays

Medical, Dental and Vision Benefits

Company Matched 401k

Employee discounts

Descripción de la vacante

Southern Home Services is seeking a Sales Coordinator to oversee the customer journey and sales cycle across HVAC, plumbing, and electrical opportunities. You will balance Comfort Advisor capacity, scheduling, and data integrity while collaborating with Sales Leadership, Dispatch, Inside Sales, and Marketing to maximize revenue and customer experience.

You will drive the ACE process, assign resources, participate in trainings, and ensure accurate estimates and bookings.

Formación

• Minimum of one year of experience in dispatching, sales support, customer service, scheduling, logistics, or service coordination in a fast-paced environment.
• Experience in a multi-trade home services environment (HVAC, plumbing, and electrical) preferred.
• Demonstrated ability to manage scheduling and capacity for a team of up to 15 Comfort Advisors.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Comfortable adopting and utilizing technology, business systems, and AI tools to improve efficiency and decision-making.
• Strong organizational, problem-solving, and multitasking abilities.

Responsabilidades

• Board & Capacity: Ensure Comfort Advisors meet with 5 customers daily and keep shifts current.
• Board & Capacity: Use Adaptive Capacity to maintain accurate availability.
• Right Tech, Right Job: Assign ideal Advisor by skill, trade, and zone; update Dispatch Pro accordingly.
• Right Tech, Right Job: Participate in Sales meetings to understand products and services.
• Board Integrity: Maintain real-time board accuracy and train line managers.
• Ensuring Job Accuracy: Ensure sales, ACE, and install jobs are fully booked and linked.
• Accountability: Hold Advisors and managers to arrival windows and status updates.
• Debrief: Debrief after every call and attach standard debrief form.
• Additional duties: rebate processing, equipment registering, and related admin tasks.

Conocimientos

Dispatching experience

Sales support

Customer service

Scheduling

Microsoft Word

Microsoft Excel

PowerPoint

AI tools

Multitasking

Educación

High school diploma or GED

Herramientas

Dispatch Pro

Service Titan

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Southern Home Services is seeking a Sales Coordinator to oversee the customer journey and sales cycle across HVAC, plumbing, and electrical opportunities. You will balance Comfort Advisor capacity, scheduling, and data integrity while collaborating with Sales Leadership, Dispatch, Inside Sales, and Marketing to maximize revenue and customer experience.

You will drive the ACE process, assign resources, participate in trainings, and ensure accurate estimates and bookings.