Sales - Retail Counter

Pick Your Part; Edgewood (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Pick Your Part in Edgewood, Maryland seeks a customer service representative to deliver exceptional service to all walk-in customers. This role involves handling sales, coordinating with parts pullers, and managing the front counter area.

Ideal candidates will have a strong customer service background, good communication skills, and preferred experience in automotive parts. Emphasis will be placed on time management and teamwork.

Qualifications

• Strong customer service background required.
• Effective communication skills are essential.
• Experience in automotive parts preferred.
• 2-3 years of customer service experience preferred.

Responsibilities

• Provide high-quality service to walk-in customers.
• Use inventory software for parts identification.
• Process transactions using POS systems.
• Coordinate with parts pullers for customer requests.
• Set up displays to drive impulse sales.
• Inspect return parts and process credits.

Skills

Customer service

Communication

Teamwork

Problem-solving

Time management

Education

High School or G.E.D. Equivalent

College coursework

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims.
• Assumes other duties as assigned.

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• Office environment, requires walking, standing, or sitting for several hours at a time.
• Perform repetitive motion tasks on computer.