Sales & Reservations Manager

Wet Planet Rafting and Kayaking; Washington (District of Columbia); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Free rafting trips

Discounted merchandise

Discounted food & drinks

Industry pro purchase

Friends & family courses

Sick leave

Retirement plan

Job summary

Wet Planet Rafting and Kayaking is hiring a Year-Round Sales & Reservations Manager to lead our small, energetic office team and serve as a face of Wet Planet within the local community. You will help guests during the first contact, match inquiries to the right adventure, and drive reservations.

You will collaborate with the Marketing Manager to align sales with guest experiences, handle reservations, and respond to inquiries across Washington, Oregon and Idaho, ensuring smooth operations and

Qualifications

• Experience in sales, hospitality, customer service, or related field.
• Previous supervisory or management experience preferred
• Excellent verbal and written communication skills
• Strong interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Comfortable with reservation systems and AI tools
• Able to stay organized in a fast-paced environment

Responsibilities

• Lead the Sales & Reservations Office daily operations and supervise the office team.
• Answer inquiries by phone, email, and in person; convert inquiries into reservations.
• Represent Wet Planet at local tourism events and build partner relationships.
• Coordinate with lodging and tourism partners; develop media and community connections.
• Oversee account management of larger annual clients and maintain office processes.

Skills

Communication

Customer service

Organization

Administrative experience

Sales experience

Tools

Reservation systems

Spreadsheets

AI tools

Job description

Year-Round Sales & Reservations Manager

Wet Planet is looking for a year roundManager to lead our dynamic Sales & ReservationsOffice!Our team of Marketing & Sales specialistslove coordinating adventures and getting people outside. With every interaction, we want our guests to feelthe enthusiasm and care that goes intothe experiences we create at Wet Planet.As the Sales & Reservations Manager, you will lead our small, energetic daily office team while also serving as one of the faces of Wet Planet within our local community. You'll respresentWet Planet at local tourism organizations and events, develop relationships with lodging and tourism partners, connect with media and other community partners, and seek out new opportunities to grow our business.

You'll will work closely with a Marketing Manager, who is responsible for developing and running our marketing campaigns and social media, creating a strong connection between our marketing efforts, sales, and the guest experience.The Guest Experiences Starts HereFor many of our guests, their Wet Planet experience starts with a phone call, email, or visit tothe Wet Planet office (store).

Your job is to make that first interaction informative, welcoming, and exciting - andgive people theknowledge and confidence to pursue their rafting or kayaking adventure.With a good ear for what guests are looking for, and a willingness to learn the details of our trips and courses, you'll help your teamanswer questions, match guests with the right adventure, and turn inquiries into reservations- and ideally, into lifelongWet Planet guests and friends.An eye for detail, strong organizational skills,and enjoyment ofadynamic administrative environment are essential. The Sales & Reservations team handles a wide range of responsibilites,including welcomingour daily rafting and kayaking guests, responding to inquiries, answering phone calls and emails, account management of our larger annually re-occuring clients,processingreservations, and keeping the office running smoothly.

More Than an Office.The Wet Planet Office is more than just an office. It's a dynamic team that works closely with the rest of the operation, including ourbase retail store,and the crews workingon the river.While the experience starts here, the office team is also closely connected to the daily logistics of all our trips and courses. From welcomingguests when they arriveto briefing river guides on group specifics, you're involved in many aspects of our trips and guest's experiences.There is never a dull moment in the office!

About Wet PlanetEach year, many of our guests and team members return to enjoy the abundance of beautiful rivers we raft and kayak in Washington, Oregon and Idaho. Our headquarters sits on the banks of the White Salmon River in the heart of theColumbia River Gorge, surrounded by a whitewater paradise and an incredible community of boaters. It's an ideal location for people who want to work in the outdoor industry, spend time on the river, and be part of the Pacific Northwest whitewater community.

Qualifications & Experience

Previous experience, in sales, hospitality, customer service, guest services, theoutdoor industry, or related fieldPrevious supervisory or management experience preferredExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsStrong organizational skills and attention to detailSolid administrative and sales experienceGeneral interest in the outdoors and, ideally, an existing connection towhitewater recreation- or a genuinedesire to learnComfortable workingin a seasonal outdoor industry environment that is informal, energetic, andprofessionalAbility to stay organized and positivein a fast-paced, busy environmentComfortable learning and using technology, including online platforms, spreadsheets, reservation systems, and AI toolsAbility to work independently while also being an engaged and supportive team member

Schedule & Availability

Full Time, year-round position4 days per week during the off-season5 days per week during the operating seasonWeekend and holiday availability is expected during the operating season

Wet Planet Perks

Free rafting trips and courses, plus discounted professional trainingDiscounts on food, drinks, and merchandise at the Wet Planet store and espresso barIndustry Pro Purchase programFree rafting and kayak coursesfor friends & family, pending availability.Accrued Sick LeaveRetirement plan after two years of employment

Compensation:$26-32 per hour,based on relevant experience and qualifications.

Medical Insurance for eligible full-time employees