Outdoor Reservations & Guest Services Pro Free Trips

Wet Planet Rafting and Kayaking; Washington (District of Columbia); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Free trips

Discounted training

Cross training

Food & merch discounts

Industry pro purchase

Free courses for friends & family

Accrued Sick Leave

Retirement plan after two years

Zusammenfassung

Wet Planet is seeking a Reservations & Guest Service Specialist to join our small office team for the 2026 season. You will handle calls and emails, help guests choose the right rafting or kayaking adventure, and turn inquiries into bookings, sharing our passion for the outdoors.

Based in the Pacific Northwest, the role requires full-time availability including weekends and holidays from March/April through September.

Qualifikationen

• Previous hospitality/service industry experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Administrative and sales experience.
• Have a general interest in the outdoors and whitewater.
• Desire to work in the seasonal outdoor industry.
• Ability to function well in a fast-paced and busy environment.
• Proficient with Google Drive, Microsoft Word, and Excel.

Aufgaben

• Coordinate adventures and assist guests in choosing the right trip.
• Answer questions and turn inquiries into bookings.
• Welcome guests and brief river guides on trip specifics.
• Support daily logistics of trips and guest experiences.
• Be part of a cohesive office team in the Pacific Northwest.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Administrative experience

Sales experience

Google Drive

Microsoft Word

Excel

Tools

Google Drive

Microsoft Word

Excel

Jobbeschreibung

Wet Planet is seeking a Reservations & Guest Service Specialist to join our small office team for the 2026 season. You will handle calls and emails, help guests choose the right rafting or kayaking adventure, and turn inquiries into bookings, sharing our passion for the outdoors.

Based in the Pacific Northwest, the role requires full-time availability including weekends and holidays from March/April through September.