Reservations and Guest Service Specialist

Wet Planet Rafting and Kayaking; Washington (District of Columbia); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Free trips

Discounted training

Cross training

Food & merch discounts

Industry pro purchase

Free courses for friends & family

Accrued Sick Leave

Retirement plan after two years

Résumé du poste

Wet Planet is seeking a Reservations & Guest Service Specialist to join our small office team for the 2026 season. You will handle calls and emails, help guests choose the right rafting or kayaking adventure, and turn inquiries into bookings, sharing our passion for the outdoors.

Based in the Pacific Northwest, the role requires full-time availability including weekends and holidays from March/April through September.

Qualifications

• Previous hospitality/service industry experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Administrative and sales experience.
• Have a general interest in the outdoors and whitewater.
• Desire to work in the seasonal outdoor industry.
• Ability to function well in a fast-paced and busy environment.
• Proficient with Google Drive, Microsoft Word, and Excel.

Responsabilités

• Coordinate adventures and assist guests in choosing the right trip.
• Answer questions and turn inquiries into bookings.
• Welcome guests and brief river guides on trip specifics.
• Support daily logistics of trips and guest experiences.
• Be part of a cohesive office team in the Pacific Northwest.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Administrative experience

Sales experience

Google Drive

Microsoft Word

Excel

Outils

Google Drive

Microsoft Word

Excel

Description du poste

Wet Planet is looking for a Reservations & Guest Service Specialist to join our small office team for the 2026 season!

Reservations & Guest Services specialists love coordinating adventures and getting people outside. With each call, our guests will hear the love for the experiences we create at Wet Planet. For many of our guests, the Wet Planet experience starts with a call or email to the Wet Planet office, which gives them the knowledge and confidence to pursue their rafting or kayaking adventure. With a discerning ear and knowledge about our trips and courses, you'll be able to answer questions, help folks choose the right adventure, and do your best to turn each inquiring call into a new Wet Planet guest and friend.

The Wet Planet Office is more than just an office – it's a dynamic team that works cohesively with the rest of the operation in the base and on the river. While the experience starts here, the office team is also very in tune with the daily logistics of all our trips and courses. From welcoming guests upon arrival to briefing river guides on group specifics, you're involved in all aspects of our trips and guest's experiences. There is never a dull moment in the office!

Wet Planet Each year, many of our guests and team members return to enjoy the abundance of beautiful rivers we raft and kayak in Washington, Oregon and Idaho. Our headquarters is located on the banks of the White Salmon River in the heart of the Columbia River Gorge, surrounded by a whitewater paradise and an incredible community of boaters. It’s the perfect location for raft guides and kayakers to work and play in the Pacific Northwest.

Qualifications & Experience:

• Previous work experience, ideally in the hospitality & service industry, outdoor industry, guest services, or related field
• Excellent verbal & written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Administrative and sales experience
• Have a general interest in the outdoors and more specifically, whitewater (or desire to learn if you're not a whitewater person!)
• Desire to work in the seasonal outdoor industry
• Ability to function well in a fast-paced and busy environment
• Be proficient with the Google drive platform, Microsoft word, and basic Excel

Availability: Full-time, including weekends and holidays, from March/April through September. (5- to 6-month position).

NOTE:

Wet Planet Perks:

• Access to free trips and courses, and discounted professional training
• Cross training for other job areas & opportunities within Wet Planet
• Discounts on food, drinks, and merchandise in the Wet Planet store and espresso bar
• Industry Pro Purchase program
• Free rafting and kayak courses for friends & family, pending availability
• Accrued Sick Leave
• Retirement plan after two years of employment
• Compensation:Hourly, Range: $20-26, based on relevant workexperience.

Combine your desire to play outside with your professional skillset and experience – join our team!