Operations Associate

Sourced Adventures; New York (NY); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive hourly wage

Unlimited lift tickets and rental passes

Opportunity for outdoor activities

Job summary

Sourced Adventures, based in New York, is seeking a passionate individual to join our Support & Operations team. The role involves interacting with customers through emails and calls, providing solutions, and maintaining organization and attention to detail.

The ideal candidate loves adventure activities like skiing and rafting. This part-time position offers competitive pay and various benefits including unlimited access to adventure outings.

Qualifications

• Experience directly working with customers or in operations is required.
• Ability to write clearly and hold conversations.
• Comfortable talking on the phone.

Responsibilities

• Answer questions from customer emails and calls.
• Propose creative solutions to customer problems.
• Liaise between customers and merchants.

Skills

Customer service experience

Strong written and verbal communication

Problem-solving ability

Dynamic personality

Passion for adventure activities

Job description

Job Description

We connect locals with organized adventure designed to make outdoor recreation easy and more accessible from the city.

Our goal is to bring our customers fully curated, world‑class experiences all while connecting them to other like‑minded adventurers along the way.

We’re looking for an enthusiastic and highly motivated individual who loves working with people and is passionate about adventure travel to join our Support & Operations team. This person will answer questions from customer emails and calls, think on their feet to devise creative solutions to problems, and liaise between our customers and merchants. They will need to be extremely organized and pay absurd attention to detail. The ideal candidate can write clearly and quickly, can carry on a conversation with anybody, and loves skiing, snowboarding, whitewater rafting, as well as other types of adventure activities.

Work schedule is part‑time hourly, three days a week.

Qualifications

Requirements:

• Experience working directly with customers and/or in operations
• Loves working with and talking to people
• Excellent and concise written and oral communication skills
• Demonstrated problem solving ability
• Dynamic and engaging personality
• Comfortable talking on the phone
• Passion for adventure and the outdoor recreation
• Ski/Snowboard or Whitewater Rafting experience is a plus

Benefits

• Competitive hourly wage
• Unliminted lift tickets, rental passes, and trips to the ski resorts and other tour operators we work with
• An exciting and dynamic startup work environment with like-minded adventure enthusiasts
• The opportunity to go skiing, snowboarding, or rafting almost anytime you want

We're changing the way people think about getting out, and we're looking for great people to join us!