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A leading company in medical technology seeks a customer service representative for a remote opportunity. This role involves articulating product features, managing customer inquiries, and meeting sales goals. Candidates should possess a high school diploma and at least one year of experience in the medical or customer service fields.
Employer Industry: Medical Technology and Supplies
Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- 401(k) plan with employer contributions
- Tuition reimbursement to support your educational goals
- Access to wellness programs and employee assistance resources
- 100% remote work opportunity, providing flexibility in your work environment
What to Expect (Job Responsibilities):
- Articulate the features and benefits of the Purewick system, including equipment usage and maintenance
- Conduct initial and follow-up calls on prospective leads, resolving customer concerns throughout the process
- Maintain departmental call volume requirements for inbound and outbound calls
- Provide excellent customer service to all Liberator customers while maintaining professionalism
- Meet or exceed monthly departmental sales goals as established by management
What is Required (Qualifications):
- High School Diploma or general education degree (GED)
- Minimum of 1 year of experience in the medical industry, sales, collections, or call center/customer service
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office applications
- Availability to work evening shifts, weekends, and overtime as needed
How to Stand Out (Preferred Qualifications):
- Experience in a virtual call center environment
- Familiarity with Medicare guidelines and HIPAA compliance
- Strong problem-solving skills and the ability to handle a variety of variables
- Excellent communication and interpersonal skills
- Ability to calculate figures such as discounts and percentages
#MedicalSupplies #RemoteWork #CustomerService #HealthcareCareers #CareerGrowth
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