Sales Representative, Independent Retailers

Sales First Distributing LLC; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

Sales First Distributing LLC is seeking a proactive Sales Representative to manage and grow independent accounts in the mass market and retail sectors. You will maintain strong customer relationships, balance proactive outreach with attentive account management, and leverage product knowledge to optimize assortments.

The role emphasizes self-motivation, organization, and persuasive communication to drive satisfaction and revenue growth across non-digital channels.

Qualifications

• Experience with heavy phone work and cold calling.
• Background in account management, sales, or customer-facing roles, preferably in retail, hobby, or related consumer products.
• Experience in distribution, selling supply chain materials, and warehouse/logistics knowledge is a plus.

Responsibilities

• Maintain and strengthen relationships with existing accounts, supporting product launches and ongoing inventory needs.
• Identify opportunities to grow the new customer base through phone outreach, conventions, and new account development with inbound and self-generated prospecting.
• Manage customer expectations for high-demand, allocated products, ensuring smooth order flow and timely communication.
• Upsell additional categories and products to expand stores’ consumer offerings and increase revenue.
• Monitor accounts receivable (A/R) and credit limits.
• Provide guidance on product features, usage, and best practices.
• Coordinate with warehouse and operations for accurate order fulfillment and timely delivery.

Skills

Phone outreach

Account management

Retail / hobby knowledge

Communication

Revenue generation

Prioritization

A/R tracking

Job description

Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry.

The Sales Representative will manage and grow independent accounts by maintaining strong relationships with current customers while identifying opportunities to expand the customer base.

This role is ideal for a self-motivated, organized, and persuasive professional who thrives on building strong customer relationships, enjoys solving challenges, and balances proactive outreach with attentive account management. The representative will combine technical expertise with effective communication to ensure customer satisfaction and optimize product assortment.

Key Responsibilities

• Maintain and strengthen relationships with existing accounts, supporting product launches and ongoing inventory needs.
• Identify opportunities to grow the new customer base through phone based outreach, conventions, and new account development with both in-bound and self generated prospecting.
• Manage customer expectations for high-demand, allocated products, ensuring smooth order flow and timely communication.
• Upsell additional categories and products to expand stores’ consumer offerings and increase revenue.
• Monitor accounts receivable (A/R) and credit limits.
• Providing guidance on product features, usage, and best practices.
• Coordinate with internal teams, including warehouse and operations, to ensure accurate order fulfillment and timely delivery.

Qualifications

• Experience with heavy phone work, cold calling is a must.
• Former/current work in account management, sales, or customer-facing roles, preferably in retail, hobby, or related consumer products.
• Expereience in distribution, selling supply chain materials, and warehouse/logistics knowledge is a plus.
• Strong communication, relationship-building, and influencing skills.
• Motivated to generate revenue with an ability to manage multiple accounts and priorities effectively.
• Proficiency with outreach and proactive business development.
• Detail-oriented, organized, and able to track A/R, credit limits, and product allocations.
• Technical aptitude and ability to educate customers on product offerings.
• Exeperience in the TCG / Sports Cards industry or active player or collector is a very nice to have.