Sales Representative #306

Museum of Science

Boston (MA)

On-site

USD 24,196 - 34,461

Full time

14 days+

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Job summary

A renowned science center in Boston is seeking a full-time Sales Representative to engage with visitors and sell tickets and memberships. The ideal candidate will demonstrate strong customer service skills, handle cash transactions accurately, and assist guests in planning their visits. This position involves a commitment to the Museum's mission of inclusivity and education. Join us in providing a world-class experience for our guests.

Qualifications

Proven ability to handle high guest volume and maintain performance under stress.
Experience with upselling and matching customer interests effectively.
Ability to maintain accuracy in cash handling.

Responsibilities

Sell tickets, memberships, and other products to meet sales goals.
Help visitors plan their visit by providing accurate information.
Engage in Museum initiatives to support a welcoming environment.

Skills

Customer service

Multitasking

Cash handling

Communication

Tools

Customer Relationship Management systems

Job description

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Museum of Science, Boston

www.mos.org

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

What You will Accomplish

Sales Representatives excel at providing accurate information and proactively matching Museum offerings to the interests and needs of our guests. Working primarily at the Museum’s box office and secondarily at other cash handling locations, Sales Representatives sell tickets, memberships, and additional venues and products to increase the audience engagement, meet sales objectives while supporting Museum revenue, and provide the best possible experience for Museum of Science visitors.

Participate in Museum initiatives to support the Museum’s commitment to providing our guests and colleagues with a welcoming and comfortable environment.
Courteously and efficiently help visitors plan their visit, by selling tickets, memberships, and other products to meet sales goals for priorities such as annual memberships, automatic renewal enrollment, and additional venues and offerings. Develop and maintain a working knowledge of Museum offerings and products across all channels and use that knowledge to make proactive suggestions to visitors/members to increase the engagement of our audience, boost revenue for the Museum, and support the best possible experience for guests.
Maintain a working knowledge of the Museum’s customer relationship management/point of sale system, its operation, and related business rules, processes, and equipment in order to provide timely, accurate and efficient transactions, information and resolutions to related issues. Handle large amounts of cash and credit card transactions honestly and accurately in order to protect the Museum, our guests and their experience.
Provide excellent service to our guests in a courteous, upbeat, and welcoming manner. Listen to and address the needs of guests and resolve service issues in a prompt and helpful fashion, seeking assistance from colleagues and supervisors as needed. Serve as a positive representative of the Visitor Services Department and the Museum, taking responsibility to ensure all communications and work, consistently meets our service promise to deliver a welcoming, comfortable, world-class, Museum experience.
Engage in the Museum’s OKR and training programs, as applicable

The work hours for this position will be Tuesday-8:45-5:15pm, Thursday-8:45am-5:15pm, Friday-8:45am-5:15pm and Saturday-8:45am-5:15pm

What We are Looking For

Professional Integrity: Ability to carry out professional activities honestly, respectfully, and ethically. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution.
Calm under pressure: Maintains stable performance when under heavy pressure or stress. Experience in high guest volume, fast-paced settings. Proven experience multi-tasking in a calm and efficient manner.
Enthusiasm: Exhibits passion and excitement over Has a can-do attitude. Ability to match guest interest to Museum offerings and effectively upsell additional offerings to meet sales goals.
Attention to detail: Does not let important details slip through the cracks or derail a project. Proven ability to maintain accuracy in cash handling.

Desired Skills Include

Experience with Customer Relationship Management/Point of Sale systems
Multilingual

How We Work-Our Values

Everyone: We are everyone’s museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.

Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.

Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create.

Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all.

Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.

Salary Range: $21.29 USD - $21.29 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Seniority level