Sales Representative

Lithia & Driveway; Washington Township (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Suburban Ford of Romeo in Michigan is seeking an enthusiastic salesperson to greet customers, present vehicles, and guide them through demonstrations. You will maintain CRM data, schedule appointments, and assist during the write-up to create a smooth, non-confrontational buying experience.

Regular training and daily meetings help keep you informed on pricing and promotions. The role emphasizes customer service, accurate data entry, and a strong sense of urgency to close deals while delivering

Qualifications

• Excellent communication and customer service skills.
• Ability to present products clearly and confidently.
• Accurate data entry into CRM and tracking systems.
• Typing quickly and accurately to enter information.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly in a friendly, professional manner.
• Provide professional product presentations to customers.
• Offer and accompany customers on vehicle demonstrations.
• Develop and prospect new business continuously.
• Enter customer contact information into the CRM accurately.
• Follow up with prospects using the daily work plan and CRM.
• Schedule customer appointments daily.
• Assist customers during the write-up process to ensure a smooth experience.
• Build knowledge of product pricing and promotions.
• Attend daily sales meetings and training sessions.

Skills

Customer service

Communication

Product knowledge

CRM data entry

Typing accuracy

Time management

Mathematics

Driving license

Tools

CRM software

MS Office

Data entry

Job description

Dealership:

L0502 Suburban Ford of Romeo

What You’ll Do:

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration ride(s).
• Develop and prospect new business continuously.
• Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
• Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
• Schedule customer appointments daily.
• Assist customer during write up process ensuring it is a non-confrontational experience.
• Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
• Attend and actively participate in daily sales and training meetings
• Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
• Maintain appearance and cleanliness of vehicle lot and showroom.
• Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
• Upon sale, introduce customer to Service department following Sales 2 Service process.
• Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
• Train assigned salesperson for 60 days daily on your store’s sales process, role‑play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
• Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
• Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
• Assist trainee to meet performance expectations as laid out in their job description.

What You’ll Bring:

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently to enter accurate information into tracking system
• Mathematics – ability to solve basic math calculations.
• Basic computer skills
• Acceptable driving record and a valid driver’s license in your state of residence