Sales Representative

Lithia & Driveway; Washington Charter Township (MI); Vor Ort; USD 45.000 - 70.000; Vollzeit

Zusammenfassung

Suburban Ford of Romeo, part of Lithia & Driveway, is seeking a sales-focused professional to greet customers, present vehicles, and guide them through the sales process. You will gather client information, schedule appointments, and maintain CRM records to nurture ongoing relationships.

Responsibilities include conducting product demonstrations, processing write-ups professionally, and coordinating with the Service department post-sale to ensure customer satisfaction.

Qualifikationen

• High attention to detail is essential.
• Must show sense of urgency and strong communication.
• Proficient typing and basic math skills.
• Proficient in common computer applications and CRM tools.

Aufgaben

• Greet customers in a prompt, friendly and professional manner.
• Provide professional product presentations to all customers.
• Offer and accompany customers on vehicle demonstration rides.
• Develop and prospect new business continuously.
• Gather customer contact and interest information and enter into CRM.
• Schedule customer appointments daily.
• Assist customers during write ups to ensure a non-confrontational experience.
• Build knowledge of product information, pricing and promotions.
• Attend daily sales and training meetings.
• Maintain neat vehicle lot and showroom.
• Present and deliver vehicles following delivery process.
• Introduce customers to Service department after sale.

Kenntnisse

Attention to detail

Sense of urgency

Excellent communication

Typing proficiency

Basic math

Computer skills

Driving record

Tools

CRM

Jobbeschreibung

Dealership:L0502 Suburban Ford of RomeoWhat You'll Do:Greet customers in a prompt, friendly and professional manner.Provide professional product presentations to all customers.Offer and accompany customers on vehicle demonstration ride(s).Develop and prospect new business continuously.Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.Schedule customer appointments daily.Assist customer during write up process ensuring it is a non-confrontational experience.Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.Attend and actively participate in daily sales and training meetingsPractice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.Maintain appearance and cleanliness of vehicle lot and showroom.Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.Upon sale, introduce customer to Service department following Sales 2 Service process.Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.Assist trainee to meet performance expectations as laid out in their job description.What You'll Bring:Strong attention to detailSense of urgencyExcellent communicationTyping – ability to type efficiently to enter accurate information into tracking systemMathematics – ability to solve basic math calculations.Basic computer skillsAcceptable driving record and a valid driver's license in your state of residence