Sales Representative

Kaizen Lab Inc.; Philadelphia (Philadelphia County); On-site; USD 52,000 - 78,000; Full time

Job summary

All American Home Care is seeking an Inside Sales Representative to be the first contact for families seeking in-home care. You will guide families through the admission process, verify insurance (Medicaid/Medicare/MCOs), and move referrals forward with empathy and efficiency.

You will maintain accurate notes in Zoho CRM, collaborate with coordination and recruitment teams, and handle multiple referrals while delivering exceptional customer service.

Qualifications

• Minimum 5 years of experience in inside sales, healthcare, patient intake or insurance.
• Associate or Bachelor degree in Administration/Healthcare/Marketing or similar field.
• Strong communication and phone skills.
• Comfortable speaking with families in a professional and compassionate manner.
• Ability to stay organized while managing multiple cases.
• Experience using a CRM system (Zoho is a plus).
• Knowledge of Medicaid, Medicare, or managed care insurance preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Answer inbound calls from patients, families, and referral sources.
• Call families to gather information to begin home care services.
• Verify insurance eligibility (Medicaid/Medicare/MCOs).
• Explain services and admission process to families.
• Follow up to complete paperwork and move referrals forward.
• Keep accurate notes and update activity in Zoho CRM.
• Work with coordination/recruitment teams to start care quickly.
• Manage multiple referrals and stay organized and on track.
• Provide excellent customer service during interactions.

Skills

Inside sales

Healthcare industry

CRM (Zoho)

Bilingual English/Spanish

Verbal communication

Organizational skills

Education

Associate or Bachelor degree in relevant field

Tools

Zoho CRM

Job description

Be the First Voice. Move Families to Care.

At All American Home Care, we help seniors receive quality care in the comfort of their own homes. As an Inside Sales Representative, you’ll be one of the first people families speak with when they contact us. Your job is to guide them through the process, answer their questions, verify insurance, and help them get started with home care services as quickly as possible.

If you enjoy talking with people, staying organized, and making a difference, we’d love to meet you.

This role includes a competitive base salary plus commissions.

What You’ll Do

• Answer inbound calls from patients, families, and referral sources
• Call families to gather the information needed to begin home care services
• Verify insurance eligibility, including Medicaid, Medicare, Managed Care Organizations (MCOs)
• Explain our services and answer questions about the admission process
• Follow up with families to complete paperwork and move each referral forward
• Keep accurate notes and update all activity in Zoho CRM
• Work closely with our coordination and recruitment department to help patients start care as quickly as possible
• Manage multiple referrals while keeping every case organized and on track
• Provide excellent customer service during every interaction

What We’re Looking For

• At least 5 years of experience in inside sales, healthcare, patient intake, customer service, or insurance
• Associate or Bachelor degree in Administration Business, Healthcare, Marketing or similar field
• Strong communication and phone skills
• Comfortable speaking with families in a professional and compassionate manner
• Ability to stay organized while managing multiple cases
• Experience using a CRM system (Zoho is a plus)
• Knowledge of Medicaid, Medicare, or managed care insurance is preferred
• Bilingual in English and Spanish is strongly preferred

What Winning Looks Like

• Leads move forward consistently
• Families feel informed and supported
• Insurance verification is accurate and timely
• CRM notes are clear and organized
• You take ownership of your pipeline

What This Role Requires

• Attention to detail
• Consistent follow-up
• Emotional intelligence
• Accountability
• Team collaboration

Why Join All American Home Care

• We move quickly.
• We support families during important moments.
• We value ownership, communication, and follow-through.
• We are growing, and strong team members grow with us.