Inside Sales Representative – Home Care

Kaizen Lab Inc.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

All American Home Care is seeking an Inside Sales Representative to join our growing team. You will be the first contact for families seeking home care, guiding them through admissions with professionalism, urgency, and compassion.

You will answer inquiries, verify insurance, educate families about services, and coordinate with clinical and recruitment teams to activate cases. Strong communication and bilingual skills are a plus.

Qualifications

• 2+ years in Inside Sales, Admissions, Healthcare Intake, Insurance Verification or related role.
• Excellent communication and relationship-building skills.
• Experience using CRM software (Zoho CRM preferred).
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Answer inbound inquiries from prospective clients and referral sources.
• Conduct intake calls to understand each family's care needs.
• Verify insurance eligibility, including Medicaid, Medicare, MCOs, and commercial plans.
• Educate families on home care services and admissions process.
• Follow up to move cases toward Start of Care.
• Maintain documentation in Zoho CRM.
• Coordinate with Recruitment, Coordination, and Clinical teams for timely case activation.
• Manage a high volume of inbound and outbound calls with strong customer service.

Skills

Inside Sales

CRM (Zoho)

Multitasking

Relationship-building

Communication

Healthcare admissions knowledge

Bilingual English/Spanish

Tools

Zoho CRM

Job description

Base Salary + Commission

Are you a motivated sales professional who enjoys helping people while achieving results?

All American Home Care is seeking an experienced Inside Sales Representative to join our growing team. In this role, you'll be the first point of contact for families seeking home care services, guiding them through the admissions process with professionalism, urgency, and compassion. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building relationships over the phone, and takes pride in converting inquiries into satisfied clients.

What You'll Do

• Answer inbound inquiries from prospective clients and referral sources
• Conduct intake calls to understand each family's care needs
• Verify insurance eligibility, including Medicaid, Medicare, MCOs, and commercial insurance plans
• Educate families on our home care services and admissions process
• Follow up with prospective clients to move cases toward Start of Care
• Maintain accurate documentation in Zoho CRM
• Coordinate with Recruitment, Coordination, and Clinical teams to ensure timely case activation
• Manage a high volume of inbound and outbound calls while delivering exceptional customer service

Success in This Role

• Consistently move leads through the admissions process
• Build trust and confidence with families
• Verify insurance accurately and efficiently
• Keep your pipeline organized and up to date
• Take ownership of your cases from initial inquiry through activation
• Meet daily and monthly performance goals

Qualifications

• Minimum of 2 years of experience in Inside Sales, Admissions, Healthcare Intake, Insurance Verification, Customer Success, or a related role
• Excellent communication and relationship-building skills
• Strong organizational and multitasking abilities
• Experience using CRM software (Zoho CRM preferred)
• Experience with Medicaid, Medicare, Managed Care Organizations (MCOs), or healthcare admissions is highly preferred
• Bilingual English/Spanish is strongly preferred

Why Join All American Home Care?

• Competitive base salary plus uncapped commission
• Full-time opportunity with a growing healthcare organization
• Career growth and advancement opportunities
• Collaborative and supportive team environment
• Meaningful work that makes a difference in the lives of patients and families
• Ongoing training and professional development

If you're a results-driven professional who enjoys sales, thrives on follow-up, and wants to build a rewarding career while helping families access quality home care, we'd love to hear from you.

Apply today and become part of the All American Home Care team.