Sales & Rental Operations Specialist

Alta Equipment Group; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Colonial Group is seeking a full-time Sales & Rental Coordinator in Florida to support our Jacksonville, Tallahassee, and Lake City locations from the Jacksonville branch. You will handle administrative tasks, quotes, orders, and data entry to keep customer transactions running smoothly.

Ideal candidates have 2+ years in Sales/Rental support or related roles, with CRM/ERP experience and strong communication skills. This role emphasizes accuracy, teamwork, and customer focus.

Qualifications

• Associate's degree preferred in business/sales/rental or related field.
• 2+ years in Sales/Rental support, customer service, or operations.
• Experience with CRM/ERP or similar systems preferred.
• Strong time management and communication skills.
• Knowledge of construction equipment or related industry is a plus.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task in a fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Provide day-to-day administrative support to assigned Sales/Rental reps and managers.
• Assist with preparation of equipment quotes, proposals, and Sales/Rental documentation.
• Coordinate equipment availability, transfers, and inventory inquiries.
• Serve as primary contact for internal inquiries related to orders and transactions.
• Support customer onboarding and account setup activities.
• Create and process Sales/Rental orders, purchase orders, and related documents.
• Ensure all documentation is complete and maintained.
• Coordinate with Credit, Accounting, Service, and Operations to facilitate transactions.
• Monitor order status and communicate updates to stakeholders.
• Assist with invoicing and documentation reconciliation.
• Maintain customer, equipment, and transaction records in CRM and ERP systems.
• Support data quality and governance by timely system updates.
• Track manufacturer programs, incentives, and discounts.
• Provide responsive support to customers and internal partners.
• Escalate issues and help resolve to ensure timely completion.
• Incorporate company guiding principles into daily activities and maintain reliable attendance.

Skills

Time management

Effective communication

Multi-tasking

Upbeat attitude

Customer service

CRM

ERP systems

Epicor/SILK

Attention to detail

Written and verbal communication

Education

Associate's degree in business administration, Sales/Rental, Marketing, or a related field

Tools

CRM software

ERP systems

Epicor/SILK

Microsoft Word/Excel/Outlook

Job description

Our construction equipment group is seeking a full-time Sales & Rental Coordinatorto cover ourJacksonville, Tallahassee, and Lake City, FL locations while sitting in our Jacksonville, FL branch.This position is responsible for providing operational, administrative, and transactional support to the Sales/Rental organization.

The primary responsibilities of the position consist of, but are not limited to:

• Sales/Rental Support
  • Provide day-to-day administrative support to assigned Sales/Rental representatives and Sales/Rental managers.
  • Assist with the preparation of equipment quotes, proposals, and Sales/Rental documentation.
  • Coordinate equipment availability, transfers, and inventory inquiries.
  • Serve as a primary point of contact for internal inquiries related to customer orders and Sales/Rental transactions.
  • Support customer onboarding and account setup activities
• Transaction Management
  • Create and process Sales/Rental orders, purchase orders, and related transaction documents.
  • Ensure all required documentation is complete and accurately maintained.
  • Coordinate with Credit, Accounting, Service, and Operations teams to facilitate transaction completion.
  • Monitor order status and communicate updates to stakeholders.
  • Assist with invoicing and documentation reconciliation activities.
• Reporting and Data Management
  • Maintain accurate customer, equipment, and transaction records within CRM and ERP systems.
  • Support data quality and governance initiatives by ensuring timely and accurate system updates.
  • Assist with tracking manufacturer programs, incentives, and discounts.
• Customer Service and Communication
  • Provide responsive support to customers and internal business partners.
  • Coordinate communication between departments to resolve transaction issues efficiently.
  • Ensure a high level of professionalism and customer satisfaction throughout the Sales/Rental process.
  • Escalate issues when necessary and help facilitate timely resolution.
• Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Desired Skills and Qualifications:

• Associate's degree in business administration, Sales/Rental, Marketing, or a related field preferred
• Two or more years of experience in Sales/Rental support, customer service, business operations, or a related role.
• Experience working with CRM, ERP, or other business systems preferred
• Excellent time management skills
• Upbeat & positive attitude
• Ability to multi-task in a fast-paced environment
• Excellent communication skills - both verbal and written
• Knowledge of construction equipment, JCB products, or similar industry
• Good computer skills with a focus on Microsoft Word, Excel and Outlook
• Language Skills - Ability to speak effectively before groups of customers or employees of the organization.
• Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills - Microsoft Word, Excel, Outlook and Epicor/SILK systems

Physical Demands/Work Environment:

Physical/Sensory Functions: Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; Regularly will sit, use hands, talk/hear.

• Vision: No special vision requirements.
• Lift and/or Move Functions: Frequently will lift up to 10 pounds, occasionally will lift and move office materials weighing up to 25 pounds.