Sales Rating & Specification Team Lead

Penske Transportation Solutions; Reading (Berks County); On-site; USD 85,000 - 115,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Manager of Sales Support Specialists in Reading, PA. The role leads the Sales Rating and Specification team, coaching staff, managing workload, and ensuring timely deal progression across cases.

You will hire and onboard new associates, provide ongoing coaching, and drive system and process improvements with cross-functional partners. The role emphasizes leadership, mentoring, and continuous team development to support lease sales

Qualifications

• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.
• Manage the hiring into the team and onboarding training materials for new team members.
• Conduct regular one-on-one sessions with each associate and obtain feedback from EAMs.
• Review active cases and provide support for complex and time-taking cases.
• Identify system improvements and streamline SRS processes.

Responsibilities

• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.
• Manage the hiring into the team and onboarding training and related materials to new Sales Rating and Specification team members.
• Conduct regular one‑on‑one sessions with each associate and reach out to individual EAMs to obtain specific feedback.
• Review active cases and proactively provide support for complex and time‑taking cases.
• Use metrics and EAM feedback to quickly identify any performance issues and jointly develop improvement activities.
• Identify system improvements and work stream processes to improve the efficiency of the SRS team.
• Encourage teamwork, collaboration, and sharing of best practices and time saving techniques.
• Create a culture of continuous learning and peer teaching.
• Analyze case workload across the team members and make periodic adjustments to EAM assignments as needed.
• Identify other opportunities to provide support to the lease sales associates, lease sales management team, or special program support.
• Other projects and tasks as assigned by supervisor.

Job description

Penske Truck Leasing/Transportation Solutions is seeking a Manager of Sales Support Specialists in Reading, PA. The role leads the Sales Rating and Specification team, coaching staff, managing workload, and ensuring timely deal progression across cases.

You will hire and onboard new associates, provide ongoing coaching, and drive system and process improvements with cross-functional partners. The role emphasizes leadership, mentoring, and continuous team development to support lease sales