Sales Quality Auditor

Univista Holdings Llc; Harlingen (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Univista Holdings Llc seeks a Sales Quality Auditor to evaluate sales and customer service interactions, driving quality and adherence to company standards. The role focuses on monitoring calls, identifying coaching opportunities, and delivering actionable feedback to leadership and teams.

The ideal candidate will have strong sales knowledge, excellent analytical skills, and experience in a call center or similar environment to improve sales performance and customer experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in auto insurance sales, customer service, quality assurance, training, coaching, or related field preferred.
• Previous call center experience preferred and valued.

Responsibilities

• Evaluate sales and customer service interactions to ensure quality and adherence to standards.
• Monitor call quality and identify coaching and training opportunities.
• Provide actionable feedback to leadership and team members to drive continuous improvement.

Skills

Sales knowledge & customer service

Analytical skills

Coaching & feedback

Education

High school diploma

Job description

Job Details

Job Location: Harlingen, TX 78550

Position Type: Full Time

Salary Range: $14.00 - $16.00 Hourly

The Sales Quality Auditor is responsible for evaluating sales and customer service interactions to ensure quality, compliance, consistency, and adherence to company standards. This role plays a key part in driving continuous improvement by monitoring call quality, identifying coaching and training opportunities, and providing actionable feedback to leadership and team members.

The ideal candidate possesses strong sales and customer service knowledge, excellent analytical skills, and the ability to identify opportunities that improve sales performance, closing ratios, customer experience, and operational excellence.

This position primarily operates in an office or call center environment and may require prolonged periods of reviewing recorded calls and computer-based work.

Qualifications

• High school diploma
• Minimum of 2 years of experience in auto insurance sales, customer service, quality assurance, training, coaching, or a related field preferred.
• Previous experience in a call center environment preferred.
• Experience evaluating sales performance and providing coaching is highly desirable.