Sales Quality & Coaching Specialist

Univista Holdings; Harlingen (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

Univista Holdings in Harlingen, TX seeks a Sales Quality Auditor to evaluate sales and customer service interactions, ensuring quality, compliance, and adherence to company standards. The role emphasizes monitoring calls, identifying coaching opportunities, and providing actionable feedback to leadership and teams.

The ideal candidate has strong sales and customer service knowledge, analytical skills, and experience in call center environments.

Qualifications

• High school diploma required.
• 2+ years of experience in auto insurance sales, customer service, quality assurance, training, coaching or related field preferred.
• Experience in a call center environment preferred.
• Experience evaluating sales performance and providing coaching is highly desirable.

Responsibilities

• Evaluate sales and customer service interactions to ensure quality, compliance, consistency, and adherence to company standards.
• Monitor call quality, identify coaching and training opportunities, and provide actionable feedback to leadership and team members.
• Support continuous improvement by driving recommendations to improve sales performance, closing ratios, customer experience, and operational excellence.

Skills

Sales

Customer service

Quality assurance

Coaching

Education

High school diploma

Job description

Univista Holdings in Harlingen, TX seeks a Sales Quality Auditor to evaluate sales and customer service interactions, ensuring quality, compliance, and adherence to company standards. The role emphasizes monitoring calls, identifying coaching opportunities, and providing actionable feedback to leadership and teams.

The ideal candidate has strong sales and customer service knowledge, analytical skills, and experience in call center environments.