Sales Quality Auditor - Auto Insurance Excellence

Univista Holdings Llc; Harlingen (TX); On-site; USD 19,000 - 22,000; Full time

Job summary

Univista Holdings Llc seeks a Sales Quality Auditor to evaluate sales and customer service interactions, driving quality and adherence to company standards. The role focuses on monitoring calls, identifying coaching opportunities, and delivering actionable feedback to leadership and teams.

The ideal candidate will have strong sales knowledge, excellent analytical skills, and experience in a call center or similar environment to improve sales performance and customer experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in auto insurance sales, customer service, quality assurance, training, coaching, or related field preferred.
• Previous call center experience preferred and valued.

Responsibilities

• Evaluate sales and customer service interactions to ensure quality and adherence to standards.
• Monitor call quality and identify coaching and training opportunities.
• Provide actionable feedback to leadership and team members to drive continuous improvement.

Skills

Sales knowledge & customer service

Analytical skills

Coaching & feedback

Education

High school diploma

Job description

Univista Holdings Llc seeks a Sales Quality Auditor to evaluate sales and customer service interactions, driving quality and adherence to company standards. The role focuses on monitoring calls, identifying coaching opportunities, and delivering actionable feedback to leadership and teams.

The ideal candidate will have strong sales knowledge, excellent analytical skills, and experience in a call center or similar environment to improve sales performance and customer experience.