Sales Quality Auditor

Univista Holdings; Harlingen (TX); On-site; USD 19,286 - 22,041; Full time

Job summary

Univista Holdings in Harlingen, TX seeks a Sales Quality Auditor to evaluate sales and customer service interactions, ensuring quality, compliance, and adherence to company standards. The role emphasizes monitoring calls, identifying coaching opportunities, and providing actionable feedback to leadership and teams.

The ideal candidate has strong sales and customer service knowledge, analytical skills, and experience in call center environments.

Qualifications

• High school diploma required.
• 2+ years of experience in auto insurance sales, customer service, quality assurance, training, coaching or related field preferred.
• Experience in a call center environment preferred.
• Experience evaluating sales performance and providing coaching is highly desirable.

Responsibilities

• Evaluate sales and customer service interactions to ensure quality, compliance, consistency, and adherence to company standards.
• Monitor call quality, identify coaching and training opportunities, and provide actionable feedback to leadership and team members.
• Support continuous improvement by driving recommendations to improve sales performance, closing ratios, customer experience, and operational excellence.

Skills

Sales

Customer service

Quality assurance

Coaching

Education

High school diploma

Job description

Job Details

Location: Harlingen, TX 78550

Position Type: Full Time

Salary Range: $14.00 - $16.00 Hourly

Responsibilities

The Sales Quality Auditor is responsible for evaluating sales and customer service interactions to ensure quality, compliance, consistency, and adherence to company standards. This role plays a key part in driving continuous improvement by monitoring call quality, identifying coaching and training opportunities, and providing actionable feedback to leadership and team members.

The ideal candidate possesses strong sales and customer service knowledge, excellent analytical skills, and the ability to identify opportunities that improve sales performance, closing ratios, customer experience, and operational excellence.

This position primarily operates in an office or call center environment and may require prolonged periods of reviewing recorded calls and computer-based work.

Qualifications

• High school diploma
• Minimum of 2 years of experience in auto insurance sales, customer service, quality assurance, training, coaching, or a related field preferred.
• Previous experience in a call center environment preferred.
• Experience evaluating sales performance and providing coaching is highly desirable.