Sales Professional

The Watches of Switzerland Group; Marlton (NJ); On-site; USD 35,000 - 52,000; Full time

Job summary

The Watches of Switzerland Group in Marlton, NJ seeks a Sales Professional focused on client needs, listening to clients to anticipate their requests, and delivering memorable service with a passion for timepieces and storytelling.

You will present products with confidence, build a clientele via CRM, deepen product knowledge, and collaborate with the team to maintain inviting displays and customer satisfaction.

Qualifications

• High School Diploma required.
• 1 year retail sales experience.
• Excellent storytelling and client service skills.
• Passion for timepieces and jewelry.

Responsibilities

• Confidently present products to clients with storytelling and a hospitable atmosphere.
• Build, maintain and develop a clientele via the company CRM platform.
• Develop and maintain product knowledge on brands, collections, and pieces in the showroom.
• Maintain a professional attitude and conduct business with integrity.
• Comply with company guidelines, policies and procedures.
• Offer assistance and build relationships with team members.
• Turn clients over to other team members as needed to best serve clients.
• Organize merchandise and displays to optimize sales and minimize shrinkage.
• Support the client experience within showroom hospitality guidelines.
• Independently use all company systems and complete relevant admin tasks.
• Handle client repairs when required.

Skills

Storytelling

Client service

Sales skills

Interpersonal communication

Organizational skills

Teamwork

Multitasking

Education

High School Diploma

Tools

CRM platform

CRM systems

Job description

The Sales Professional makes the client's needs their primary focus. They strive to establish client relationships, listening to clients to anticipate their needs and take personal responsibility for the client's requests. The Sales Professional is very knowledgeable about Company merchandise and remains continuously up to date as new products are introduced The Sales Professional strives to create a good impression and delivers memorable service to clients, exhibiting a passion for timepieces and/or jewelry with a focus on storytelling and hospitality.

Responsibilities

• Confidently present products to clients incorporating storytelling and technical detail while creating a hospitable atmosphere.
• Build, maintain and develop a clientele through use of company CRM platform focusing on relationship building.
• Develop and maintain product knowledge on the brands, collections, and pieces carried in the showroom as well as general industry knowledge.
• Maintain a professional attitude at all times and conduct business with integrity.
• Comply with all Company guidelines, policies and procedures as outlined in all company publications.
• Offer assistance and build effective working relationships with team members.
• Turn clients over to another member of the team as required to best serve the client's needs.
• Organize merchandise and displays accordingly in order to optimize sales and minimize shrinkage.
• Supports the client experience within showroom hospitality guidelines.
• Independently uses all company systems, hardware and software required in the performance of duties and responsibilities.
• Complete relevant administrative responsibilities and tasks that support the Client Experience.
• Take in and delivers client repairs when required.
• Performs all the duties and responsibilities as assigned by management.

N/A

Physical Requirements

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

Education

• High School Diploma

Experience

• 1 year retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Passion for timepieces and/or jewelry
• Excellent client service and selling skills.
• Excellent interpersonal and communication skills (verbal and written) Excellent organizational skills.
• Ability to work as a team.
• Able to multitask in a fast-paced environment.