Sales Process Specialist

UL, LLC; Vancouver (WA); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401K retirement plan

Paid time off (vacation)

Paid holidays

Sick time

Performance-based incentive

Job summary

UL LLC is seeking a customer-focused professional to support UL’s sales team by handling post-sales inquiries, quotes, case development, and order processing. You will coordinate renewal strategies and expansion opportunities, ensuring customers meet TIC certification timelines and adoption goals.

You’ll serve as the primary contact for post-sales support, build trust with customers, and collaborate with internal teams to resolve issues and improve delivery.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service and/or inside sales experience.
• Proficient in MS Office and CRM software, with strong administrative skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Serve as the post-sales contact for customers and support UL’s sales team.
• Follow up on inquiries, generate quotes, develop cases, and process orders as needed.
• Coordinate post-sale activities to ensure certification requirements and adoption timelines are met.
• Collaborate with internal teams to resolve issues and improve delivery.
• Maintain strong customer relationships and provide ongoing support.

Skills

Customer service

Inside sales

Communication

Relationship building

Administrative skills

Organizational skills

Education

High school diploma

Tools

CRM software

MS Office

Job description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem solving network, works under moderate guidance and engages internal personnel to problems, improve delivery, etc.
• Performs other duties as directed.
• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.