Associate Sales Process Specialist

UL, LLC; Melville (NY); Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

Health benefits (medical, dental, and视

Job summary

UL LLC is seeking a customer-facing administrator to handle inquiries by phone or email, coordinate pre- and post-sale activities, and generate quotes using standardized tools. You will process quotes into orders via ERP and connect customers with UL personnel as needed.

The role requires strong communication, MS Office and CRM skills, and a basic understanding of UL products. Hybrid work arrangement and strong benefits are offered.

Qualifications

• High school diploma required.
• Proficient in MS Office and CRM software.
• Solid business acumen and understanding of sales processes.
• Experience managing internal systems and data sources.
• Strong communication and administrative skills.

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities
• Coordinates pre- and post-sale actions to ensure customers meet TIC certification requirements and product adoption timelines
• Develops and shares quotes using standardized pricing tools under supervision
• Acquires quotes from customers and processes quotes into orders using ERP
• Supports account managers and SE/ISEs with admin-related tasks
• Connects customers to UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers)
• Tracks account history and supply data to facilitate deeper knowledge of accounts
• Collaborates with internal resources to resolve inquiries and ensure clear messaging
• Provides input to sales strategy based on customer relationships and needs
• Builds internal UL problem-solving network to improve delivery and customer experience
• Meets timelines for pre- and post-sales activities
• Works with a moderate degree of supervision

Skills

Customer service

Communication

Administrative skills

Business acumen

English proficiency

Education

High school diploma

Tools

MS Office

CRM software

Job description

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities

• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines

• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools

• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP

• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks

• Applies experience and skills to complete assigned work within own area of expertise

• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate

• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities

• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested

• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable

• Build an internal UL problem-solving network and proactively engage internal personnel to

• anticipate problems, improve delivery, and develop solutions that improve ULS' customer experience

• Meet established timelines for pre-and post-sales activities.

• Works with a moderate degree of supervision

• Performs other duties as directed.

.

• High school diploma

• Under 1 years of related experience

• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software

• Business acumen and a sufficient understanding of business sales processes

• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.

• Experience managing internal systems and data sources

• Strong communication and administrative skills

• English proficiency preferred.

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $57,600 - $62,400 which includes a base salary of $48,000. - 52,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/27

#LI-JK3

#LI-Hybrid

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.