Sales Process Specialist

UL Solutions; Northbrook (IL); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Wellness programs

Job summary

UL Solutions in Northbrook, IL seeks a customer-focused Inside Sales/Customer Service professional to support sales teams, manage inquiries, and drive quotes to orders. You will coordinate pre- and post-sale actions, engage with customers, and collaborate with internal teams to meet TIC certification timelines.

The role requires strong communication, organization, and familiarity with CRM tools. The company offers health benefits, 401K, and paid time off as part of a comprehensive benefits

Qualifications

• 2+ years of related experience in Customer Service or Inside Sales.
• Proficient in MS Office and CRM software.
• Strong communication and organizational skills.

Responsibilities

• Engage with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinate pre- and post-sale actions to ensure TIC certification requirements and adoption timelines.
• Develop quotes using standardized pricing tools and convert quotes into orders in ERP.
• Support account managers and SE/ISEs with administrative tasks.
• Act as a mentor for colleagues and connect customers to UL personnel when needed.
• Track account history and supply data to inform sales strategies.
• Collaborate with internal resources to resolve inquiries and ensure clear communications.
• Meet established timelines for pre- and post-sales activities.

Skills

Customer service / inside sales

Strong communication

Relationship building

Highly organized

Business acumen

Education

High school diploma

Tools

MS Office

CRM software

Job description

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Job Description

Works under minimal supervision take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.

Qualifications

• High school diploma
• 2+ years of related experience Customer Service and/or Inside Sales experience
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• Business acumen and a sufficient understanding of business sales processes
• Highly organized and self-directed
• Strong communication, relationship building and administrative skills

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $ 72,000 which includes a base salary of $50,000. - 60,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 4/26/2027