Remote-Ready Call Center Operations Supervisor

MCI Careers; Killeen (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Incentives & Rewards

Fun, Engaging Work Environment

Job summary

MCI Careers is looking for an Experienced Operations Supervisor in Killeen, Texas. This role involves overseeing a team of agents to deliver exceptional customer service across BPO campaigns. Key responsibilities include managing performance, coaching agents, and ensuring operational excellence. Ideal candidates should have a minimum of 3 years in a supervisory role within a BPO contact center, strong leadership skills, and proficiency in CRM tools. MCI offers competitive compensation and benefits, including paid time off, health benefits, and opportunities for career growth.

Qualifications

• Minimum 3 years of experience in a supervisory role in a BPO contact center.
• Proficiency in relevant contact center tools.
• Ability to manage performance in a fast-paced environment.

Responsibilities

• Supervise daily operations and ensure adherence to KPIs.
• Monitor agent performance and provide regular coaching.
• Handle escalated customer issues and ensure timely resolution.

Skills

Leadership

Communication

Problem-solving

Performance management

Education

Associate Degree, Certification, or Equivalent Experience

Tools

CRM systems

Contact center tools

Reporting platforms

Job description

MCI Careers is looking for an Experienced Operations Supervisor in Killeen, Texas. This role involves overseeing a team of agents to deliver exceptional customer service across BPO campaigns. Key responsibilities include managing performance, coaching agents, and ensuring operational excellence. Ideal candidates should have a minimum of 3 years in a supervisory role within a BPO contact center, strong leadership skills, and proficiency in CRM tools. MCI offers competitive compensation and benefits, including paid time off, health benefits, and opportunities for career growth.