Sales Order Processor

Vaco Recruiter Services; Irvine (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Vaco Recruiter Services in Irvine, CA is seeking a detail-oriented Sales Order Processor to manage customer orders from receipt through fulfillment while delivering exceptional service.

The ideal candidate will have experience with SAP, high-volume order processing, and handling returns, cancellations, credits, and order issues in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in order processing, customer service, account support, or a related field.
• Experience using SAP for order management.
• Experience handling returns, cancellations, credits, and order exceptions.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Process and confirm customer purchase orders using SAP.
• Support account managers with order management and administrative tasks.
• Respond to customer inquiries regarding orders, pricing, product information, tracking, and delivery status.
• Coordinate with shipping carriers and warehouse teams to ensure timely order fulfillment.
• Process returns, cancellations, credits, and replacement orders.
• Investigate and resolve order discrepancies, shortages, backorders, and shipment issues.
• Review orders for accuracy, including pricing and product information.
• Generate shipping documentation, invoices, and bills of lading.
• Maintain accurate records and documentation.
• Collaborate with internal teams to provide a high level of customer support.

Skills

Communication

Multitasking

Attention to detail

Tools

SAP

Microsoft Office

Job description

Sales Order Processor

Location: Irvine, CA
Job Type: Full-Time, Contract-to-Hire
Pay: $23.00-$24.00 per hour (DOE)

About the Role

We are seeking a detail-oriented and customer-focused Sales Order Processor to join a growing team in Irvine, CA. This role is responsible for managing customer orders from receipt through fulfillment while delivering exceptional customer service. The ideal candidate will have experience with SAP, high-volume order processing, and handling customer inquiries related to returns, cancellations, and order issues.

Key Responsibilities

• Process and confirm customer purchase orders using SAP
• Support account managers with order management and administrative tasks
• Respond to customer inquiries regarding orders, pricing, product information, tracking, and delivery status
• Coordinate with shipping carriers and warehouse teams to ensure timely order fulfillment
• Process returns, cancellations, credits, and replacement orders
• Investigate and resolve order discrepancies, shortages, backorders, and shipment issues
• Review orders for accuracy, including pricing and product information
• Generate shipping documentation, invoices, and bills of lading
• Maintain accurate records and documentation
• Collaborate with internal teams to provide a high level of customer support

Qualifications

• Minimum 2 years of experience in order processing, customer service, account support, or a related field
• Experience using SAP for order management
• Experience handling returns, cancellations, credits, and order exceptions
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Proficiency with Microsoft Office, including Outlook and Excel
• Ability to multitask and work effectively in a fast-paced environment

Preferred Experience

• High-volume order processing
• Logistics, shipping, or freight coordination
• Customer account management
• Experience creating shipping documents and supporting order fulfillment processes

Why Apply?

• Competitive hourly pay
• Contract-to-hire opportunity with long-term growth potential
• Collaborative team environment
• Opportunity to work with a well-established and growing organization

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.