Sales Order Processor

Navien; Irvine (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

PPO Medical, Dental, and Vision Insurance

401K Plan with 100% match

Employee discounts on Navien products

Paid Community Involvement Volunteer Day

11.5 Paid Holidays per year

Job summary

Navien in Irvine, California, is seeking a dedicated customer-focused professional to join our team. In this role, you will support Regional Account Managers with processing tasks, provide product information, and resolve customer inquiries promptly. You will play a crucial role in delivering exceptional service and maintaining customer satisfaction.

The ideal candidate will need to demonstrate excellent communication and organizational skills, and have experience with order processing systems like SAP. The position offers a competitive pay scale and numerous benefits including medical insurance and a 401K plan.

Qualifications

• Stellar punctuality and attendance are required.
• Effective customer service and communication skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Support Regional Account Managers with processing tasks.
• Process purchase orders using SAP.
• Provide product information and customer support.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking

Education

College degree preferred

5-7 years in customer service

Tools

Microsoft Word

Excel

Outlook

Job description

We are looking for a dynamic, customer-focused professional to join our team and help develop long-term relationships with our customer accounts, wholesalers, sales representatives, and sales managers. In this role, you will play a critical part in promoting our full product portfolio, understanding unique customer needs, and guiding them through tailored solutions and product selections. The ideal candidate brings a high level of accuracy, efficiency, and professionalism to all aspects of sales order processing and customer support. You will be instrumental in delivering consistently exceptional customer experience, while also fostering collaboration within the department and building strong cross‑functional partnerships. Success in this role requires excellent communication skills, a proactive approach to problem‑solving, and a genuine commitment to teamwork and customer satisfaction.

Responsibilities

• Support Regional Account Managers with all processing tasks
• Responsible for processing and confirming purchase orders from customers/wholesalers using our SAP system
• Answer telephone calls; provide product information, pricing, part numbers, model numbers, and UPC and product description
• Provide delivery, tracking, proof of deliveries, and order confirmations via email, telephone, fax or EDI
• Respond to customer inquiries and provide a speedy and thorough resolution to customer issues and problems
• Review and correct all part numbers and pricing on all purchase orders with attention to detail
• Generate shipping labels or bill of lading(s) for each shipment and cross reference unit order parts
• Communicate with freight carriers and compare rates per order from all carriers to determine optimal shipment pricing
• Process and audit invoices, email invoices to customers. File electronic invoices on the server (Sharepoint)
• Efficiently file all orders including original purchase orders, packing slips, bills of lading(s), approvals, and any notes
• Log all shortages, backorders, mis ships on SRA, sales returns approval log. Investigate request to bring replacement or credit resolution
• Provide the warehouse pack slip, bill of lading(s), commercial invoices, and shipping labels to ensure all orders ship in a timely manner
• Work well with customers, internal and external sales team members
• Research diligently order and/or return exceptions and provide necessary documents as requested
• Maintain a relationship with freight carriers to ensure shipments are clear and delivered without incident
• Educate customers on Returns, SRA and freight claim policies and procedures
• Maintain best‑in‑class recordkeeping to provide up to date information on parts and product changes and revisions
• Other duties as required

Requirements

• Stellar punctuality and attendance
• Willingness to occasionally work OT and holidays(s) when needed
• Support and help teammates as needed

Preferred Qualifications

• Effective, extraordinary, advanced customer service and communications skills, ability to prioritize, multitask, have great organizational and verbal and written communications skills.
• Good conflict resolution, customer retention and satisfaction skills
• Proficient in Microsoft Word, Excel, Outlook, and Internet searching
• Interpersonal, ambition, strong work ethics, a willingness to learn and be self‑motivated
• Excellent listening, negotiation and telephone skills. Friendly, passion to help others,
• Experience in delivering customer focused solutions based on customer needs
• Ability to work in a fast‑paced, team‑based environment, with flexibility and ability to excel
• FedEx and Freight logistic shipping. Experience in quoting and creating bills of ladings, and commercial invoices
• Excellent ten key by touch, and 65 WPM and numerical data entry skills

Education and/or Related Experience

• College degree preferred not necessary; BA or equivalent in business administration or comparable work experience; 5-7 years in customer service, administration, account management or coordinator
• Proven track record maintains customer accounts with high volume order processing

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice

Pay Scale: $23.00-$24.00 per hour (DOE) plus annual bonus opportunity!

• PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance
• Employee-only premium covered at 100%
• Optional VoluntaryBenefits: STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance
• Pre-Tax Flex Spending Accounts: Health and/or Dependent Care
• 11.5 Paid Holidays per calendar year
• Paid Community Involvement Volunteer Day
• 401K Plan, 100% match on employee’s contribution, up to 5%
• Employee discounts on Navien products
• Discounted Tickets-hotels, amusement parks, sports events

Life Style Spending Account: You choose-- gas, pet care, financial advisor, gym membership

Monday Lunches

Navien Inc. is an Equal Opportunity Employer