Sales Order Processor

Suna Solutions; Irvine (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a detail-oriented Sales Order Processor to join their dynamic team in Irvine. This role involves managing high volumes of orders, coordinating shipments, and ensuring exceptional customer service throughout the order process. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a keen eye for detail. Join a high-performing team where your contributions will directly impact customer satisfaction and operational success. If you are motivated and resourceful, this opportunity is perfect for you!

Qualifications

• 3-5 years experience in customer service and order processing.
• Proficiency in CRM, SAP, EDI, and Microsoft Office tools.

Responsibilities

• Process and confirm purchase orders accurately using CRM and SAP.
• Coordinate shipments and ensure exceptional customer service.

Skills

Customer Service

Order Processing

Communication Skills

Attention to Detail

Problem Solving

Multitasking

Education

High School Diploma

Experience in Customer Service

Tools

CRM

SAP

EDI

Microsoft Word

Microsoft Excel

Microsoft Outlook

Shipping Software (FedEx or UPS)

Job description

Lead Recruiting & Operations Specialist at Suna Solutions

Location: Irvine, CA 92618

Duration: 6-Month Contract

Pay Rate: $20-$22/hr

Are you a detail-oriented and driven professional with a passion for customer service and order processing? We are seeking a Sales Order Processor to join our dynamic team in Irvine! In this fast-paced role, you’ll manage high volumes of orders, coordinate shipments, and ensure exceptional customer service throughout the entire order process.

The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a keen eye for detail. If you're motivated, resourceful, and eager to contribute to a high-performing team, we want to hear from you!

Key Responsibilities:

• Order Processing: Accurately process and confirm purchase orders from customers and wholesalers using our CRM, SAP, and EDI systems.
• Accuracy & Attention to Detail: Review part numbers, pricing, and shipment details to ensure 100% accuracy on all orders.
• Shipping Coordination: Generate shipping labels, commercial invoices, and bill of ladings, ensuring all documents match purchase orders for perfect shipments.
• Freight Management: Collaborate with freight carriers to compare rates and secure the best shipping options for each order.
• Invoice Preparation: Audit sales orders, bill of ladings, and shipment tracking to ensure complete, error-free invoices before sending them via EDI, Fax, or Email.
• Documentation Management: Maintain organized files of all orders, including purchase orders, packing slips, bill of ladings, and freight documentation.
• Customer Communication: Handle email requests from regional sales reps and wholesalers, managing approvals, denials, and customer queries.
• Warehouse Coordination: Work closely with the warehouse team to ensure timely order fulfillment and track any special orders.
• Shipment Monitoring: Review shipment reports and follow up with freight carriers on any delays or issues, keeping customers informed of any changes.

Skills & Requirements:

• Experience: 3-5 years in customer service and order processing through CRM, SAP, EDI, or any order processing system.
• Technical Skills: Proficiency in Microsoft Word, Excel, Outlook, and basic knowledge of shipping software (FedEx or UPS).
• Data Entry: Excellent ten-key skills with a typing speed of at least 65 WPM.
• Problem Solving: Strong troubleshooting abilities and solid decision-making skills in a fast-paced environment.
• Shipping Knowledge: Familiarity with international and domestic shipping processes, including creating Bills of Lading and Commercial Invoices.
• Customer Service Excellence: Outstanding organizational and communication skills, with a focus on delivering exceptional service.
• Multitasking: Ability to manage a high volume of telephone calls and handle customer escalations efficiently.

Bonus Qualifications:

• Experience in auditing, collections, or accounting.
• Advanced Excel skills.
• Previous experience as a Tier II or senior customer support team lead.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 [phone], send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

Seniority level: Associate

Employment type: Contract

Job function: Sales, Customer Service, and Administrative

Industries: Staffing and Recruiting and Boilers, Tanks, and Shipping Container Manufacturing