Sales Order Processor

Vaco by Highspring; Irvine (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Vaco by Highspring is seeking a detail-oriented Sales Order Processor in Irvine, CA to accurately enter and process customer orders. You will coordinate with Sales, Warehouse, Logistics, and Customer Service to ensure on-time fulfillment and clear communication with customers.

This role requires 2+ years in order processing or related work, ERP experience, and strong data-entry and Excel skills. A fast-paced environment, data systems, and a commitment to service are essential in this position.

Qualifications

• 2+ years of experience in order processing, customer service, sales support, or a related administrative role.
• Experience working within an ERP system (SAP, Oracle, NetSuite, Dynamics, or similar).
• Strong attention to detail and high level of accuracy in data entry.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to resolving issues.

Responsibilities

• Process and enter customer sales orders accurately and timely.
• Review orders for completeness, pricing accuracy, and compliance with company requirements.
• Coordinate with Sales, Warehouse, Logistics, and Customer Service teams to ensure smooth order fulfillment.
• Communicate order status updates, shipment information, and delivery timelines to customers.
• Track and resolve order discrepancies, backorders, and shipping issues.
• Maintain accurate customer and order records within the ERP system.
• Generate reports and assist with order tracking and inventory inquiries.
• Support returns, credits, and other order-related transactions as needed.
• Assist with process improvements and administrative projects within the department.

Skills

Attention to detail

Customer service

Multi-tasking

Communication

Tools

SAP

Oracle

NetSuite

Dynamics

Microsoft Excel

Microsoft Office Suite

Job description

Our client is seeking a detail-oriented and customer-focused Sales Order Processor to join their growing team. This position plays a critical role in supporting the order fulfillment process by ensuring customer orders are entered accurately, processed efficiently, and communicated effectively across multiple internal departments. The ideal candidate thrives in a fast-paced environment, enjoys working with data and systems, and takes pride in delivering excellent customer service.

Key Responsibilities

• Process and enter customer sales orders accurately and timely
• Review orders for completeness, pricing accuracy, and compliance with company requirements
• Coordinate with Sales, Warehouse, Logistics, and Customer Service teams to ensure smooth order fulfillment
• Communicate order status updates, shipment information, and delivery timelines to customers
• Track and resolve order discrepancies, backorders, and shipping issues
• Maintain accurate customer and order records within the ERP system
• Generate reports and assist with order tracking and inventory inquiries
• Support returns, credits, and other order-related transactions as needed
• Assist with process improvements and administrative projects within the department

Qualifications

• 2+ years of experience in order processing, customer service, sales support, or a related administrative role
• Experience working within an ERP system (SAP, Oracle, NetSuite, Dynamics, or similar)
• Strong attention to detail and high level of accuracy in data entry
• Excellent communication and customer service skills
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving skills and a proactive approach to resolving issues

Preferred Qualifications

• Experience working in a manufacturing, distribution, or product-based environment
• Familiarity with shipping, logistics, inventory, or supply chain processes
• Experience supporting high-volume order processing

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certification requirements, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco by Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Additional disclaimer

Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregone employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certification requirements, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by