Sales Order Administrator ~ Cyber-Security

US HealthCare Careers; Westford (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare services company is seeking an Order Administrator in Westford, Massachusetts. This high-visibility role involves managing incoming revenue orders, ensuring compliance with company policies, and serving as a liaison between Sales, Finance, and Operations. The ideal candidate will have over 5 years of experience in Sales Administration or Order Management, proficiency in Oracle, and excellent communication skills. This position may require overtime during month-end and quarter-end periods.

Qualifications

• 5+ years in Sales Administration, Sales Operations, or Order Management.
• Proficient in Oracle and advanced Microsoft Excel/Word.
• Strong communication skills; ability to work independently and multitask.

Responsibilities

• Process and book sales orders, ensuring accuracy in documentation.
• Ensure all orders comply with internal policies and standards.
• Resolve pricing and discount issues through collaboration.
• Set up maintenance contracts in Oracle and manage SalesForce workflows.
• Provide sales territory support and communicate with Renewal Representatives.
• Contribute to process improvements for better customer experience.

Skills

Order Management

Policy Compliance

Cross-Functional Collaboration

Database Management

Sales Support

Process Improvement

Strong Communication Skills

Multitasking

Education

Bachelor’s in Finance or Business Administration

Tools

Oracle

SalesForce

Microsoft Excel

Microsoft Word

Job description

Job Summary: Order Administrator

This high-visibility role is responsible for managing all incoming revenue orders and serves as a centralized resource for order distribution, booking, and sales credit. The Order Administrator triages new orders for completeness and acts as a primary liaison between Sales, Finance, and Operations to ensure all transactions adhere to company booking policies and revenue recognition criteria.

Key Responsibilities

• Order Management: Process and book sales orders, evaluations, demos, and loaners while ensuring accuracy in quotes, purchase orders, and legal contracts.

• Policy Compliance: Identify non-standard terms and ensure all orders align with internal booking policies and revenue recognition standards.

• Cross-Functional Liaison: Resolve issues related to pricing and discounts by collaborating with Finance, Logistics, Product Management, and Marketing Operations.

• Database & Systems: Set up maintenance and support contracts in Oracle and trigger workflows within SalesForce ticketing systems.

• Sales Support: Serve as a dedicated resource for assigned sales territories and partners, providing timely notifications to Renewal Representatives.

• Process Improvement: Contribute to continuous improvements to enhance the customer and partner experience.

Requirements & Qualifications

• Education: Bachelor’s in Finance, Business Administration, or equivalent experience.
• Experience: 5+ years in Sales Administration, Sales Operations, or Order Management.
• Technical Skills: Proficiency in Oracle (preferred) and advanced Microsoft Excel/Word.
• Interpersonal: Strong communication skills; ability to work independently and multitask.
• Availability: Must be willing to work overtime, including evenings/weekends, at month‑end and quarter‑end.