Sales Ops Manager — Flexible Schedule & High-Impact Retail

Baxter Ford; Lincoln, Northern (NE, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training & development

Job summary

Lexus of Lincoln is seeking a Sales Operations Manager to oversee daily sales operations, ensure reporting accuracy, and maintain smooth workflows in our Lincoln dealership. You will serve as the expert on CRM, DMS, inventory processes, and brand knowledge, supporting the sales team with training, follow-ups, and deal coordination.

The role requires coordination across multiple teams in a fast-paced environment.

Qualifications

• Strong knowledge of dealership operations, inventory management and finance processes.
• Proficiency with CRM and DMS systems (e.g., Route One, Dealertrack, Tekion, Reynolds).
• Prior dealership or sales coordination experience preferred.
• Excellent communication, organization, and multitasking skills.
• Ability to work in a fast-paced environment and support multiple teams simultaneously.

Responsibilities

• Oversee daily sales operations, ensuring accurate reporting, smooth workflows, and compliance with dealership processes.
• Serve as the subject matter expert for dealership systems, CRM, DMS, inventory processes, and brand product knowledge.
• Monitor guest leads, communications, and follow-ups to support a high-quality sales experience.
• Support Sales Directors and the sales team through training insights, appointment confirmations, next-day follow-up calls, and assisting with overflow guest needs.
• Structure deals, prepare finance menus, process credits, and handle necessary documents, payoffs, and in-transits.
• Assist with used-car appraisals and manage accurate CRM logging and guest visit close-outs.
• Provide support on the sales floor during peak times and ensure alignment with manufacturer and dealership standards.
• Perform additional duties as assigned.

Skills

Dealership operations

CRM systems

DMS systems

Sales coordination

Communication skills

Tools

CRM software

DMS software

Job description

Lexus of Lincoln is seeking a Sales Operations Manager to oversee daily sales operations, ensure reporting accuracy, and maintain smooth workflows in our Lincoln dealership. You will serve as the expert on CRM, DMS, inventory processes, and brand knowledge, supporting the sales team with training, follow-ups, and deal coordination.

The role requires coordination across multiple teams in a fast-paced environment.