Sales Ops & Lead Nurturing Specialist

Accenture PLC; United States; À distance; USD 8 400 - 16 000; Plein temps

Résumé du poste

Accenture is seeking a Sales Operations Analyst to drive engagement with historical enquiries and convert prospects into applicants. The role focuses on outbound calling, lead nurturing, and CRM-driven pipeline management across Hyderabad, Bangalore or Noida.

You will collaborate with the Sales Qualification team, maintain accurate records, and pursue upsell opportunities among students, with a strong emphasis on customer engagement and communication skills.

Qualifications

• 2-4 yrs of Experience in sales, inside sales, or sales operations.
• Strong communication and active listening to understand prospect needs.
• Experience with lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.

Responsabilités

• Engage with historical enquiries generated through demand generation activities to identify and convert potential prospects.
• Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.
• Re-engage prospects who initiated but did not complete their applications or who were selected but did not proceed with enrolment.
• Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs.
• Understand prospect requirements, address queries, overcome objections, and provide relevant program information to support informed decision-making.
• Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM or designated systems.
• Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement.

Connaissances

Sales Operations

Lead Qualification

Lead Nurturing

Outbound Calling

Customer Engagement

Sales Conversion

Follow-up Management

Student Counselling

Pipeline Management

CRM Management

Relationship Management

Communication Skills

Formation

Graduate

Description du poste

Accenture is seeking a Sales Operations Analyst to drive engagement with historical enquiries and convert prospects into applicants. The role focuses on outbound calling, lead nurturing, and CRM-driven pipeline management across Hyderabad, Bangalore or Noida.

You will collaborate with the Sales Qualification team, maintain accurate records, and pursue upsell opportunities among students, with a strong emphasis on customer engagement and communication skills.