Sales Ops & Fulfillment Analyst I

NexTech Solutions LLC; Huntsville, Denver (AL, CO); Remote; USD 75,000 - 95,000; Full time

Job summary

NexTech Solutions LLC is seeking a Sales Fulfillment & Operations Analyst I to work across business functions in a dynamic environment, focusing on product and solutions sales processes, product order operations, fulfillment, and customer relations.

The role partners with the Sales team to drive revenue, oversee government contract management with experience in SEWP, GSA OASIS+, CHESS or DLA-TLS is desirable, and uses CRM data to inform decisions.

Qualifications

• 2+ years experience in a sales support role.
• 2+ years experience in successfully managing time effectively and being able to accomplish given tasks
• Exemplary written and oral communication skills which can be leveraged to consistently succeed
• Excellent influencing, facilitation, and partnering skills
• Must be analytical, flexible, team‑oriented, have good interpersonal, communication, and follow‑up skills with strong attention to detail and ability to multi‑task
• Advanced proficiency in Microsoft Excel, including experience with pivot tables, data analysis, reporting, and visualization techniques

Responsibilities

• Act as Sales Operations/Order Fulfillment Representative – Own and manage the full order processing lifecycle from lead generation through quoting, order processing, tracking, and delivery, exercising judgment to ensure accuracy and efficiency.
• Partner with the sales team to drive revenue through new business, expansion, and maintenance renewals/account retention, applying independent judgment to support deal execution and customer outcomes.
• Oversight of government contract management- To include partner relationship management, quoting, technology refreshes, tracking and delivery, and program reporting.
• Serve as a primary point of contact for customer inquiries, independently resolving issues and ensuring timely, professional communication.
• Maintain and continuously enhance internal databases with relevant market and competitive information, ensuring data integrity within the CRM and leveraging insights to inform decision‑making.
• CRM‑related sales support activities, including price estimation and quoting, material and part number updates, forecasting updates, and post‑sales administrative functions. Ensure CRM reflects accurate, real‑time opportunity and customer engagement data.
• Post‑Award Operations – Coordinates with the Sales Team on scheduling and tracking of delivery, serving as a resource to facilitate communication and alignment with customers, partners, and third‑party providers.
• Coordinate with Project Financial Analysts (PFA), Product Development, and Program Delivery teams to align sales and delivery activities, ensuring timely and accurate invoicing and revenue recognition.
• Define, implement and optimize standards/procedures that are leverageable across the company to optimize customer delivery. Identify opportunities and utilize creative problem solving to create a Continuous Process Improvement (CPI) culture
• Leverage AI and automation tools to design and enhance business processes, improving data collection, tracking, and analysis to support operational decision‑making.
• Develop and deliver reports, presentations, and dashboards that communicate key insights and recommendations to stakeholders.
• Advise customers and stakeholders on government contracting guidelines related to quoting, award review, negotiation support, execution, administration, modifications, and closeout.
• Collaborate cross‑functionally with other departments, such as sales, finance, accounting, and contracts to ensure that contracts are aligned with the company’s overall objectives and strategies.
• Utilize and optimize lead generation tools to support lead generation and lead analysis in support of Sales Directors, VP of Sales, and product sales/solutions growth efforts
• Apply advanced proficiency in Microsoft Word and Excel, including data analysis and pivot tables, to interpret trends and support decision‑making.

Skills

Sales support

Time management

Communication

Influencing & partnering

Analytical thinking

Multi-tasking

Tools

Microsoft Excel

Job description

NexTech Solutions LLC is seeking a Sales Fulfillment & Operations Analyst I to work across business functions in a dynamic environment, focusing on product and solutions sales processes, product order operations, fulfillment, and customer relations.

The role partners with the Sales team to drive revenue, oversee government contract management with experience in SEWP, GSA OASIS+, CHESS or DLA-TLS is desirable, and uses CRM data to inform decisions.