Sales Fulfillment & Operations Analyst I

NexTech Solutions LLC; Tampa (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

NexTech Solutions is seeking a Sales Fulfillment & Operations Analyst I to support product sales processes, order operations, and delivery fulfillment across functions. You will drive accurate quote-to-cash cycles, collaborate with sales, finance, and contracts, and improve data quality in CRM and reporting.

The role requires strong Excel skills, experience with sales support, and the ability to navigate government contracting guidelines. Travel up to 25% may be required.

Qualifications

• 2+ years in a sales support role, product sales experience preferred.
• 2+ years proven time management and task completion.
• Strong written and oral communication skills.
• Excellent influencing, facilitation, and partnering abilities.
• Analytical, adaptable, team-oriented with attention to detail and multitasking.
• Advanced Excel skills: pivot tables, data analysis, reporting, visualization.

Responsibilities

• Own end-to-end order processing from lead to delivery.
• Partner with sales to drive revenue and renewals.
• Oversee government contract management; SEWP, GSA basics desirable.
• Serve as primary point of contact for customer inquiries.
• Maintain CRM data integrity and provide insights for decisions.
• Provide sales support: quotes, price estimation, forecasting updates.
• Coordinate post-award delivery scheduling with teams.
• Align sales and delivery with project and finance teams.
• Develop and deliver reports and dashboards for stakeholders.
• Advise on government contracting guidelines for quoting and closeout.
• Collaborate cross-functionally to align contracts with company goals.
• Leverage AI/automation to improve processes and data collection.
• Travel domestically and internationally up to 25%.

Skills

Sales support

CRM systems

Excel (Pivot Tables)

Data analysis

Communication

Time management

Problem solving

Team collaboration

Tools

CRM system

Microsoft Excel

Microsoft Word

Job description

The Opportunity

NexTech Solutions (NTS) is actively seeking a Sales Fulfillment & Operations Analyst I to be responsible for working across business functions in a rapidly changing environment with a focus on product and solutions sales processes, product order operations, product order fulfillment, customer relations, and career development.

Brief Description

NexTech Solutions (NTS) is actively seeking a Sales Fulfillment & Operations Analyst I to be responsible for working across business functions in a rapidly changing environment with a focus on product and solutions sales processes, product order operations, product order fulfillment, customer relations, and career development.

Preferred Hiring Locations

The preferred hiring locations for this position are Huntsville, AL and Denver, CO. Candidates outside of these locations may be considered based on business needs and role requirements.

Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)

• Act as Sales Operations/Order Fulfillment Representative – Own and manage the full order processing lifecycle from lead generation through quoting, order processing, tracking, and delivery, exercising judgment to ensure accuracy and efficiency.
• Partner with the sales team to drive revenue through new business, expansion, and maintenance renewals/account retention, applying independent judgment to support deal execution and customer outcomes.
• Oversight of government contract management- To include partner relationship management, quoting, technology refreshes, tracking and delivery, and program reporting. (Experience with SEWP, GSA OASIS+, CHESS, and/or DLA-TLS is highly desirable)
• Serve as a primary point of contact for customer inquiries, independently resolving issues and ensuring timely, professional communication.
• Maintain and continuously enhance internal databases with relevant market and competitive information, ensuring data integrity within the CRM and leveraging insights to inform decision-making.
• CRM-related sales support activities, including price estimation and quoting, material and part number updates, forecasting updates, and post-sales administrative functions. Ensure CRM reflects accurate, real-time opportunity and customer engagement data.
• Post-Award Operations – Coordinates with the Sales Team on scheduling and tracking of delivery, serving as a resource to facilitate communication and alignment with customers, partners, and third-party providers.
• Coordinate with Project Financial Analysts (PFA), Product Development, and Program Delivery teams to align sales and delivery activities, ensuring timely and accurate invoicing and revenue recognition.
• Define, implement and optimize standards/procedures that are leverageable across the company to optimize customer delivery. Identify opportunities and utilize creative problem solving to create a Continuous Process Improvement (CPI) culture
• Leverage AI and automation tools to design and enhance business processes, improving data collection, tracking, and analysis to support operational decision-making.
• Develop and deliver reports, presentations, and dashboards that communicate key insights and recommendations to stakeholders.
• Advise customers and stakeholders on government contracting guidelines related to quoting, award review, negotiation support, execution, administration, modifications, and closeout.
• Collaborate cross-functionally with other departments, such as sales, finance, accounting, and contracts to ensure that contracts are aligned with the company's overall objectives and strategies.
• Utilize and optimize lead generation tools to support lead generation and lead analysis in support of Sales Directors, VP of Sales, and product sales/solutions growth efforts
• Apply advanced proficiency in Microsoft Word and Excel, including data analysis and pivot tables, to interpret trends and support decision-making.

Requirements

• Fluency in English (written and spoken)
• Must be a United States citizen and be eligible to receive a Secret clearance with the US Government

Required Skills, Experience & Abilities

• 2+ years experience working in a sales support role (direct product sales support experience highly desirable)
• 2+ years experience in successfully managing time effectively and being able to accomplish given tasks
• Exemplary written and oral communication skills which can be leveraged to consistently succeed
• Excellent influencing, facilitation, and partnering skills
• Must be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multitask
• Advanced proficiency in Microsoft Excel, including experience with pivot tables, data analysis, reporting, and visualization techniques

Preferred Qualifications

• Strong problem-solving and critical thinking skills
• Initiative and ability to take ownership of tasks/projects
• Strong work ethic and reliability
• Understanding of government contracting and familiarity with relevant industry terms and metrics

Physical Demands & Work Environment

The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds on occasion (e.g., transporting laptop, presentation materials, or small equipment).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically and internationally up to 25% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Regular travel to customer sites, government facilities, and industry events.
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.

Compensation

The base salary target for this position is $75,000 with up to a $20k variable. Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity.

Benefits

NexTech Solutions offers a comprehensive benefits package designed to support employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail]