Sales Ops & ERP Integration Lead

Visual Comfort & Co.; Greer (SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Compensation

Health Benefits

Insurance

Retirement

Job summary

Visual Comfort & Co. is seeking a Sales Operations Analyst in Greer, SC to lead post‑acquisition integration, manage item setup in D365, and oversee inventory/data synchronization for a seamless customer experience.

You will work with IT, Merchandising, Ecommerce, Finance, and external vendors to optimize operations and data integrity. The role requires 4+ years in operational integration, strong CRM/Order Management proficiency, and excellent communication with global teams.

Qualifications

• 4+ years of experience in operational integration from M&A or divisional operations.
• Experience working with global teams or vendors preferred.
• Effective communicator across all contact channels, including email, chat, and phone.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Demonstrated ability to prioritize and handle multiple tasks and changing priorities.
• Proven ability to exercise sound judgement with strong reliability, accountability, and time management.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Responsibilities

• Serve as the primary operational point of contact between Visual Comfort Direct and acquired entity, ensuring alignment, and maintaining strong cross-functional communication and partnership.
• Manage daily operational escalations related to product availability, inventory discrepancies, customer order issues, shipping delays, system exceptions, and integration support.
• Oversee item setup and product lifecycle management within D365, ensuring accurate product attributes, pricing, categorization, vendor setup, and assortment maintenance.
• Coordinate and manage inventory feed integrations, product data synchronization, and D365 data entity integrations between systems and external platforms.
• Partner with IT, Ecommerce, and Product Data teams to support system integrations, troubleshoot data issues, and ensure data integrity across customer-facing and operational systems.
• Manage purchase order workflows, including vendor purchase orders, merchandising purchase orders, tracking, maintenance, and issue resolution.
• Proactively monitor and manage backorders, open purchase orders, and inventory exceptions to support customer delivery expectations and sales objectives.
• Support web assortment strategy and operational execution, including product onboarding, assortment changes, merchandising updates, and inventory visibility for ecommerce platforms.
• Coordinate vendor management activities including communication, operational alignment, issue resolution, and ongoing relationship management with acquired entity and related suppliers.
• Develop and maintain operational processes, SOPs, and reporting tools that support integration efficiency and long-term operational scalability.
• Collaborate with Merchandising and Ecommerce teams to support product launches, promotional initiatives, assortment planning, and inventory readiness.
• Monitor operational KPIs and provide reporting related to inventory health, purchase order status, integration exceptions, and customer-impacting issues.
• Support cross-functional training and change management initiatives related to the acquired entity integration and ongoing operational processes.
• Identify opportunities for process improvement, automation, and operational efficiencies across systems, workflows, and vendor interactions.
• Perform additional duties and strategic operational initiatives as assigned.

Skills

CRM proficiency

Order Management

Communication

Organizational skills

Tools

D365

Job description

Visual Comfort & Co. is seeking a Sales Operations Analyst in Greer, SC to lead post‑acquisition integration, manage item setup in D365, and oversee inventory/data synchronization for a seamless customer experience.

You will work with IT, Merchandising, Ecommerce, Finance, and external vendors to optimize operations and data integrity. The role requires 4+ years in operational integration, strong CRM/Order Management proficiency, and excellent communication with global teams.