Sales Operations Analyst — CRM & Analytics for Growth

Groome Industrial Service Group; Morristown (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Groome Industrial Service Group seeks a Sales Operations Manager to act as a key reporting and data analysis resource for the Vice President of Sales and the national team. You will gather, reconcile and analyze sales data from Microsoft Dynamics CRM and other systems to improve pipeline visibility, forecasting, and decision-making.

This role suits a highly organized, analytical professional who can work across CRM platforms, spreadsheets, and reporting tools within a national industrial

Qualifications

• Experience supporting a sales organization or sales operations function.
• Hands-on experience with Microsoft Dynamics CRM or similar CRM platform.
• Strong analytical skills to interpret sales and financial data from multiple sources.
• Advanced Excel skills including formulas, pivot tables, lookups, charts.
• Ability to create dashboards, summaries, and leadership-ready materials.
• Excellent organization, time management, and ability to meet recurring deadlines.
• Clear written and verbal communication with executives and cross-functional teams.
• High attention to detail and accountability.

Responsibilities

• Own recurring sales reports providing visibility into pipeline health, forecast movement, activity, territory performance, and revenue trends.
• Gather, clean, reconcile, and compare data from CRM, Excel, estimating tools, and financial reports.
• Create dashboards and leadership visibility packages by salesperson, territory, and service line.
• Maintain accurate CRM records and drive user adoption across the team.
• Support forecast preparation, pipeline reviews, and bid tracking for leadership.
• Standardize reporting templates and meeting materials for the national sales team.
• Collaborate with operations, estimating, marketing, finance, and leadership to validate data.
• Coordinate logistics for semiannual sales meetings and post-meeting follow-up.
• Identify ways to simplify reporting and improve CRM value.

Skills

Sales operations

CRM reporting

Data analysis

Dashboards

PowerPoint

Cross-functional collaboration

Forecasting

Communication with executives

Tools

Microsoft Dynamics CRM

Microsoft Excel

Job description

Groome Industrial Service Group seeks a Sales Operations Manager to act as a key reporting and data analysis resource for the Vice President of Sales and the national team. You will gather, reconcile and analyze sales data from Microsoft Dynamics CRM and other systems to improve pipeline visibility, forecasting, and decision-making.

This role suits a highly organized, analytical professional who can work across CRM platforms, spreadsheets, and reporting tools within a national industrial