Sales Operations Analyst

Visual Comfort & Co.; Greer (SC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Compensation

Health Benefits

Insurance

Retirement

Job summary

Visual Comfort & Co. is seeking a Sales Operations Analyst in Greer, SC to lead post‑acquisition integration, manage item setup in D365, and oversee inventory/data synchronization for a seamless customer experience.

You will work with IT, Merchandising, Ecommerce, Finance, and external vendors to optimize operations and data integrity. The role requires 4+ years in operational integration, strong CRM/Order Management proficiency, and excellent communication with global teams.

Qualifications

• 4+ years of experience in operational integration from M&A or divisional operations.
• Experience working with global teams or vendors preferred.
• Effective communicator across all contact channels, including email, chat, and phone.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Demonstrated ability to prioritize and handle multiple tasks and changing priorities.
• Proven ability to exercise sound judgement with strong reliability, accountability, and time management.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Responsibilities

• Serve as the primary operational point of contact between Visual Comfort Direct and acquired entity, ensuring alignment, and maintaining strong cross-functional communication and partnership.
• Manage daily operational escalations related to product availability, inventory discrepancies, customer order issues, shipping delays, system exceptions, and integration support.
• Oversee item setup and product lifecycle management within D365, ensuring accurate product attributes, pricing, categorization, vendor setup, and assortment maintenance.
• Coordinate and manage inventory feed integrations, product data synchronization, and D365 data entity integrations between systems and external platforms.
• Partner with IT, Ecommerce, and Product Data teams to support system integrations, troubleshoot data issues, and ensure data integrity across customer-facing and operational systems.
• Manage purchase order workflows, including vendor purchase orders, merchandising purchase orders, tracking, maintenance, and issue resolution.
• Proactively monitor and manage backorders, open purchase orders, and inventory exceptions to support customer delivery expectations and sales objectives.
• Support web assortment strategy and operational execution, including product onboarding, assortment changes, merchandising updates, and inventory visibility for ecommerce platforms.
• Coordinate vendor management activities including communication, operational alignment, issue resolution, and ongoing relationship management with acquired entity and related suppliers.
• Develop and maintain operational processes, SOPs, and reporting tools that support integration efficiency and long-term operational scalability.
• Collaborate with Merchandising and Ecommerce teams to support product launches, promotional initiatives, assortment planning, and inventory readiness.
• Monitor operational KPIs and provide reporting related to inventory health, purchase order status, integration exceptions, and customer-impacting issues.
• Support cross-functional training and change management initiatives related to the acquired entity integration and ongoing operational processes.
• Identify opportunities for process improvement, automation, and operational efficiencies across systems, workflows, and vendor interactions.
• Perform additional duties and strategic operational initiatives as assigned.

Skills

CRM proficiency

Order Management

Communication

Organizational skills

Tools

D365

Job description

Greer, 170 Smith Farms Pkwy, Greer, South Carolina, United States of America

Job Description

The Sales Operations Analyst will serve as the primary operational liaison between Visual Comfort Direct and the acquired entity. This role is responsible for supporting successful integration, operational execution, and ongoing management of the acquired business within the VCD ecosystem, including item setup, inventory and product data integrations, vendor management, purchase order oversight, merchandising support, and daily operational escalations.

This position will partner cross-functionally with Sales Operations, IT, Merchandising, Supply Chain, Product Data, Finance, Ecommerce, and external vendor teams to ensure operational excellence, accurate product data management, inventory visibility, and exceptional customer experience throughout the integration and growth of the business.

Visual Comfort Offers:

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How Success is Defined:

• Serve as the primary operational point of contact between Visual Comfort Direct and acquired entity, ensuring alignment, and maintaining strong cross-functional communication and partnership.
• Manage daily operational escalations related to product availability, inventory discrepancies, customer order issues, shipping delays, system exceptions, and integration support.
• Oversee item setup and product lifecycle management within D365, ensuring accurate product attributes, pricing, categorization, vendor setup, and assortment maintenance.
• Coordinate and manage inventory feed integrations, product data synchronization, and D365 data entity integrations between systems and external platforms.
• Partner with IT, Ecommerce, and Product Data teams to support system integrations, troubleshoot data issues, and ensure data integrity across customer-facing and operational systems.
• Manage purchase order workflows, including vendor purchase orders, merchandising purchase orders, tracking, maintenance, and issue resolution.
• Proactively monitor and manage backorders, open purchase orders, and inventory exceptions to support customer delivery expectations and sales objectives.
• Support web assortment strategy and operational execution, including product onboarding, assortment changes, merchandising updates, and inventory visibility for ecommerce platforms.
• Coordinate vendor management activities including communication, operational alignment, issue resolution, and ongoing relationship management with acquired entity and related suppliers.
• Develop and maintain operational processes, SOPs, and reporting tools that support integration efficiency and long-term operational scalability.
• Collaborate with Merchandising and Ecommerce teams to support product launches, promotional initiatives, assortment planning, and inventory readiness.
• Monitor operational KPIs and provide reporting related to inventory health, purchase order status, integration exceptions, and customer-impacting issues.
• Support cross-functional training and change management initiatives related to the acquired entity integration and ongoing operational processes.
• Identify opportunities for process improvement, automation, and operational efficiencies across systems, workflows, and vendor interactions.
• Perform additional duties and strategic operational initiatives as assigned.

What You Will Bring:

• 4+ years of experience in operational integration from M&A or divisional operations.
• Experience working with global teams or vendors preferred.
• Effective communicator across all contact channels, including email, chat, and phone.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Demonstrated ability to prioritize and handle multiple tasks and changing priorities.
• Proven ability to exercise sound judgement with strong reliability, accountability, and time management.
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Compensation Range: $70,000 - $80,000

Compensation is based on individual factors, including skill set, relevant experience, and work location.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).