Sales Ops & Customer Experience Coordinator

ManpowerGroup; Warren (MI); On-site; USD 43,000 - 45,000; Full time

Job summary

ManpowerGroup in Novi, MI seeks a Sales Coordinator to support a high-performing sales team with order processing, customer communication, CRM administration and cross-functional coordination. This role thrives in a fast-paced setting and ensures a seamless customer and internal experience.

You will manage purchase orders, track shipments, maintain CRM records, support pipeline management, and assist with quotes and sales administration while collaborating with Sales, Customer Service, Finance,

Qualifications

• 3+ years experience in Sales Support or related role.
• Experience using CRM systems such as Salesforce.
• Strong organization and communication skills.
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and customer-focused approach.

Responsibilities

• Process purchase orders and support order entry activities.
• Track orders and coordinate updates through fulfillment and delivery.
• Manage customer communications regarding orders, shipments, training schedules, and service requests.
• Coordinate NDAs, contracts, and related business documentation.
• Maintain accurate CRM records and support pipeline management activities.
• Route leads and assist with sales workflow coordination.
• Generate reports and support sales process improvements.
• Collaborate with Sales, Customer Service, Finance, Operations, Service and Legal teams to ensure timely execution of customer requests.
• Assist with quote revisions and general sales administration.

Skills

Sales support

Sales coordination

Customer communication

Tools

Salesforce

Job description

ManpowerGroup in Novi, MI seeks a Sales Coordinator to support a high-performing sales team with order processing, customer communication, CRM administration and cross-functional coordination. This role thrives in a fast-paced setting and ensures a seamless customer and internal experience.

You will manage purchase orders, track shipments, maintain CRM records, support pipeline management, and assist with quotes and sales administration while collaborating with Sales, Customer Service, Finance,