Sales Operations Coordinator | CRM & Customer Experience

ManpowerGroup; Holly (MI); On-site; USD 43,000 - 45,000; Full time

Job summary

ManpowerGroup is seeking a Sales Coordinator to support a high-performing sales team in Novi, MI. This role handles order processing, CRM administration, customer communications, and cross-functional coordination to ensure a seamless customer experience.

The position requires 3+ years in sales support or similar roles, experience with Salesforce, and strong organizational and communication skills. Standard M-F 8-5, on-site in Novi, MI, with competitive hourly pay.

Qualifications

• 3+ years of experience in Sales Support, Sales Coordination, Customer Service, Order Management, or a related role.
• Experience using CRM systems such as Salesforce.
• Proficiency in Microsoft Office, including Excel, Outlook, and Teams.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to customer satisfaction.

Responsibilities

• Process purchase orders and support order entry activities.
• Track orders and coordinate updates through fulfillment and delivery.
• Manage customer communications regarding orders, shipments, training schedules, and service requests.
• Coordinate NDAs, contracts, and related business documentation.
• Maintain accurate CRM records and support pipeline management activities.
• Route leads and assist with sales workflow coordination.
• Generate reports and support sales process improvements.
• Collaborate with Sales, Customer Service, Finance, Operations, Service, and Legal teams to ensure timely execution of customer requests.
• Assist with quote revisions and general sales administration.

Skills

Strong organizational skills

Communication skills

Problem-solving skills

Attention to detail

Tools

Salesforce

Excel

Outlook

Teams

Job description

ManpowerGroup is seeking a Sales Coordinator to support a high-performing sales team in Novi, MI. This role handles order processing, CRM administration, customer communications, and cross-functional coordination to ensure a seamless customer experience.

The position requires 3+ years in sales support or similar roles, experience with Salesforce, and strong organizational and communication skills. Standard M-F 8-5, on-site in Novi, MI, with competitive hourly pay.