Sales Operations & Customer Experience Coordinator

ManpowerGroup; Pontiac (MI); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup in Novi, MI is seeking a Sales Coordinator to support a high-performing sales team through order processing, CRM administration, and cross-functional coordination. This role involves coordinating orders, tracking shipments, and maintaining clear customer communications to ensure a seamless experience for customers and internal teams.

You will collaborate with Sales, Customer Service, Finance, Operations, Service and Legal to ensure timely execution of customer requests and assist

Qualifications

• 3+ years of experience in Sales Support or related roles.
• Experience using CRM systems such as Salesforce.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Teams).
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process purchase orders and support order entry activities.
• Track orders and coordinate updates through fulfillment and delivery.
• Manage customer communications regarding orders, shipments, training schedules, and service requests.
• Coordinate NDAs, contracts, and related business documentation.
• Maintain accurate CRM records and support pipeline management activities.
• Route leads and assist with sales workflow coordination.
• Generate reports and support sales process improvements.
• Collaborate with Sales, Customer Service, Finance, Operations, Service, and Legal teams to ensure timely execution of customer requests.
• Assist with quote revisions and general sales administration.

Skills

Organizational skills

Communication skills

Problem-solving

Multi-tasking

Customer focus

Attention to detail

Tools

Salesforce

Microsoft Office

Excel

Outlook

Teams

Job description

ManpowerGroup in Novi, MI is seeking a Sales Coordinator to support a high-performing sales team through order processing, CRM administration, and cross-functional coordination. This role involves coordinating orders, tracking shipments, and maintaining clear customer communications to ensure a seamless experience for customers and internal teams.

You will collaborate with Sales, Customer Service, Finance, Operations, Service and Legal to ensure timely execution of customer requests and assist