Sales Ops & Analytics Coordinator

ADP, Inc.; Hingham (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Growth opportunities

Collaborative culture

Job summary

Dynavac in Hingham, MA is seeking a Sales Operations Coordinator to support CRM, reporting, and service administration within a growing engineering and manufacturing environment. The role emphasizes data analytics, customer support, and cross-functional collaboration with Sales, Engineering, Contracts, and Operations.

The ideal candidate will have a Bachelor's degree, strong Excel skills, and proven organizational and communication abilities.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Engineering Management, Information Systems, or a related field.
• Strong proficiency with Microsoft Excel.
• Excellent organizational, communication, and interpersonal skills.

Responsibilities

• Maintain customer accounts, contacts, opportunities, and sales activities within the CRM system.
• Ensure data accuracy, completeness, and consistency.
• Assist with CRM reporting, dashboards, and pipeline tracking.
• Support CRM user training, adoption, and ongoing system utilization.
• Monitor CRM data quality and coordinate corrective actions as needed.
• Track and update sales opportunities from initial inquiry through order award.
• Assist with proposal coordination and document management.
• Monitor proposal due dates and support internal follow-up activities.
• Maintain records of customer communications and sales activities.
• Coordinate information flow between Sales, Engineering, Contracts, and Operations teams.
• Generate weekly and monthly sales reports.
• Support sales forecasting and opportunity tracking.
• Maintain pipeline, bookings, and revenue metrics.
• Analyze CRM data and identify trends, opportunities, and data quality issues.
• Assist management with ad hoc reporting and business analytics requests.
• Provide administrative support for customer service requests, support tickets, and follow-up activities.
• Maintain customer service records and ensure timely documentation of customer interactions.
• Monitor open inquiries, support requests, and action item status to ensure timely resolution.
• Assist with maintaining service-related documentation, customer records, and contract information.
• Track customer satisfaction metrics and service performance indicators.
• Coordinate communication between customers and internal departments regarding service-related matters.
• Support administration of sales and service software platforms, ensuring accurate data and system utilization.
• Generate reports related to customer support activity, response times, and service trends.
• Assist with customer onboarding and account maintenance.
• Organize sales documentation and project files.
• Support order entry and contract documentation processes.
• Maintain customer certifications, NDAs, and related records.
• Schedule customer meetings, internal reviews, and sales-related activities as needed.
• Identify opportunities to improve sales and customer service processes and efficiency.
• Help develop standardized procedures and documentation.
• Assist with implementation of new CRM features, workflows, and reporting tools.
• Recommend improvements to data management, reporting, and customer support processes.

Skills

Microsoft Excel

CRM systems

Communication

Organizational skills

Interpersonal skills

Data analysis

Education

Bachelor's degree (Business/Marketing/Communications/Engineering Management/Information Systems)

Tools

HubSpot

Salesforce

Microsoft Dynamics

Job description

Dynavac in Hingham, MA is seeking a Sales Operations Coordinator to support CRM, reporting, and service administration within a growing engineering and manufacturing environment. The role emphasizes data analytics, customer support, and cross-functional collaboration with Sales, Engineering, Contracts, and Operations.

The ideal candidate will have a Bachelor's degree, strong Excel skills, and proven organizational and communication abilities.